Aftersales and Quality Control Administrator - Contract in Kent

LOCATION: Aylesford, Kent

WORKING HOURS: 8am - 4.30pm, Office based

We are seeking a dedicated and detail‑oriented UK and International Aftersales and Quality Control Administrator to manage the end‑to‑end process of customer warranty claims and repairs. In this key role, you will play a vital part in supporting our aftersales operations while assisting in quality control to ensure our products consistently meet the highest standards. This is an exciting opportunity to contribute to customer satisfaction and product excellence on a global scale. This is initially a contract position, with the potential to be extended or made permanent.

Key Responsibilities

• Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met.
• Maintain orders using our Operating Management System.
• Liaise with sales teams across all international offices as required.
• Liaise with the relevant teams across the business to arrange the collection and delivery of products.
• Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric is ordered.
• Weekly reporting on the work that has been planned and further work scheduled.
• Raise any re‑occurring issues with the suppliers directly and identify preventative actions.
• Opening pallets and products to complete a physical inspection, recording any issues and defects.
• Move rejected items into the quarantine area within the warehouse.
• Liaise with suppliers to resolve any positive or negative feedback on their products.
• Support the Quality Control and Compliance Manager to maintain Health and Safety across the business.
• Ensure any internal process gaps are recorded, investigated and resolved.
• Occasional international travel to suppliers when necessary, to review products.
• Carry out other tasks associated to your role that might not be listed.

Requirements

• Ideally you have worked in the furniture industry and have upholstery experience, but this is not essential.
• Proven track record of delivering exceptional administrative support and outstanding customer service.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Good organisation skills.
• There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided.
• Confident, pro‑active, approachable and happy to turn your hand to anything required.
• Practical and commercially minded.
• Analytical, with meticulous attention to detail.
• Excellent written and verbal communication skills.

You embody our company people values:

• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self‑motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Benefits: We were proudly featured in The Sunday Times as one of the Best Places to Work 2024.