Customer Care Executive (German speaking) in Aylesford

A Bit About The Role

As a Customer Care Executive, you will be a detail-oriented and proactive professional responsible for supporting the end-to-end order lifecycle. You will collaborate closely with internal teams and external customers to ensure smooth, accurate, and efficient operations. We are looking for a candidate who is fluent in German, as this role involves providing dedicated support to our German-speaking customers, ensuring their needs are handled with clarity, professionalism, and care.

Key Responsibilities

• Accurately create and process customer orders within the system, verifying stock availability and aligning delivery dates with lead times.
• Follow up with clients and the sales team to obtain any missing details that may delay order processing (e.g., upholstery selections, official/amended purchase orders).
• Generate and manage sample orders as requested.
• Perform stock checks for customer orders and internal departments.
• Raise new part requests and complete order entries once goods are received.
• Send out Sales Acknowledgements for all confirmed orders.
• Proactively contact customers on a weekly basis to confirm readiness for delivery; coordinate with the workshop and delivery team as needed.
• Communicate regularly with German-speaking customers, providing updates, resolving queries, and ensuring a high standard of customer care.
• Collaborate with the Purchasing team to obtain and update product lead times.
• Liaise with the Workshop and Delivery teams to coordinate production and dispatch schedules resolving any amendments or delays.
• Request and set up new customer accounts, working closely with the Finance department to establish credit limits.
• Ensure all paperwork and system records related to orders are accurate and up to date.
• Resolve customer issues by identifying problems and implementing effective solutions.
• Provide additional order processing support during peak periods or when covering team holidays.
• Actively contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements.
• Answer incoming calls, take messages, and provide occasional reception support including handling post and welcoming visitors.
• Respond to client enquiries directly or refer them to the appropriate internal or external team members.
• Perform a variety of administrative tasks to support the Sales Team and other internal departments.
• Any other ad hoc duties as required by the business.

Requirements

• Proven experience in order processing, sales support, or a similar administrative role.
• Experience working with ERP or CRM system.
• Excellent IT skills with competent use of Microsoft Office.
• Ability to prioritise urgent and important work over non-urgent or important tasks.
• Strong organisational and time management skills with the ability to prioritise tasks effectively.
• Excellent attention to detail and a high level of accuracy in data entry and documentation.
• Confident communicator with strong written and verbal communication skills.
• Customer-focused with a proactive approach to problem-solving and issue resolution.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to cover for other team members when on leave or to relieve excessive workloads.
• Happy to work to tight deadlines.

Our Culture & Values

Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide, with headquarters in Kent (UK) and offices in France, Germany, and the USA and a team of over 200 employees. We create mindfully designed furniture that not only works effortlessly and looks great, but also fosters a calm, supportive, and inspiring environment. Join Pineapple and be part of a team dedicated to making a real difference through quality, innovation, sustainability, and exceptional customer care. At Pineapple, we foster a positive, inclusive, and vibrant workplace where teamwork and people truly matter.

Benefits & Perks

• Competitive pay.
• Pension scheme.
• A Healthcare Cash Plan - You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts.
• 23 days annual leave + UK bank holidays.
• An extra day’s leave for your birthday.
• All new starters, we’ll plant a tree in your honour.
• Sustainability-focused - We’re committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials.
• Regular team socials and events, including summer and Christmas parties.
• Monthly pizza Friday.
• Enjoy free fruit, snacks, hot drinks, and cold beverages.
• Employee referrals bonus scheme.
• Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement.
• High-quality office environment.
• Free onsite parking / within walking distance from the train station.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. We are committed to preventing modern slavery and ensuring fair recruitment practices.