Aftersales & QC Administrator in Aylesford

The role will primarily focus on quality control activities, providing administrative support to the Quality team, liaising with suppliers regarding inspection findings, and ensuring that all recommendations arising from inspections are completed and fully resolved. The role will also provide support to the Aftersales function when required. You are a highly organised, detail-focused and proactive individual who is confident communicating with suppliers and internal teams, able to manage multiple priorities, and committed to seeing issues through to resolution in a fast-paced, hands-on environment.

Some Of Your Responsibilities

• Quality Control

• Provide administrative and operational support to the Quality team following QC inspections on new and existing product lines, as well as in response to aftersales enquiries.
• Issue QC reports and liaise directly with suppliers regarding inspection findings, both positive and negative.
• Maintain accurate records of all QC cases within the Go Audit tracking system.
• Monitor and follow up with suppliers to ensure all corrective actions and recommendations are implemented, keeping internal teams informed of progress.
• Manage and build effective working relationships with multiple suppliers simultaneously.
• Identify, record, investigate and support the resolution of any internal process gaps.
• Support the Quality Control and Compliance Manager in maintaining health and safety standards across the business.
• Assist with physical inspections when required, including opening pallets and products, and accurately recording any defects or non-conformances identified.
• Undertake any other reasonable duties associated with the role.

• Provide support to the Aftersales Administrator as required.
• Handle incoming customer enquiries and gather all relevant information relating to warranty claims or repairs to ensure customer requirements are fully understood and met.
• Create, update and maintain orders using the Operating Management System.
• Liaise with sales teams across all international offices when required.
• Coordinate with relevant internal teams to arrange the collection and delivery of products.
• Work with internal teams to plan and schedule remedial works, ensuring all required consumables (such as fabric) are ordered in advance.
• Produce weekly reports detailing completed, planned and upcoming work.
• Identify and escalate recurring issues to suppliers and support the implementation of preventative actions.

Requirements

• Previous experience in an administrative, quality, compliance, operations or aftersales/support role (or similar). Ideally you have worked in the furniture industry, but this is not essential.
• Good working knowledge of Microsoft Office or similar systems (Excel, Word, Outlook).
• Experience of liaising with external suppliers or customers in a professional environment.
• Strong organisational skills with the ability to manage multiple tasks, suppliers and cases at the same time.
• High level of attention to detail and accuracy, particularly when working with reports, systems and data.
• A proactive and solution-focused approach to resolving issues and following up corrective actions.
• Confident, approachable and happy to turn your hand to anything required.
• Willingness and ability to support physical inspections when required, including opening pallets and products and recording defects. Full training will be provided.
• Excellent written and verbal communication skills.

You embody our company people values:

• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Our Culture & Values

Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide, with headquarters in Kent (UK) and offices in France, Germany, and the USA and a team of over 200 employees. We create mindfully designed furniture that not only works effortlessly and looks great, but also fosters a calm, supportive, and inspiring environment. Join Pineapple and be part of a team dedicated to making a real difference through quality, innovation, sustainability, and exceptional customer care. At Pineapple, we foster a positive, inclusive, and vibrant workplace where teamwork and people truly matter. Recognised as one of The Sunday Times Best Places to Work 2024 and 2025, our culture celebrates collaboration, positivity, and shared achievement.

Benefits

• Competitive pay.
• Pension scheme.
• A Healthcare Cash Plan - You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts.
• 23 days annual leave + UK bank holidays.
• An extra day’s leave for your birthday.
• All new starters, we’ll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar.
• Sustainability-focused - We’re committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials.
• Regular team socials and events, including summer and Christmas parties. As well as football and netball teams, and other ad hoc events.
• Monthly pizza Friday.
• Enjoy free fruit, snacks, hot drinks, and cold beverages.
• Employee referrals bonus scheme.
• Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement.
• High-quality office environment.
• Free onsite parking / within walking distance from the train station.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.