Sales Support Administrator

We're looking for an organised, proactive and customer‑focused Sales Support Coordinator to join our growing team in Aylesford. This varied and rewarding role places you at the heart of our sales operation, supporting both customers and Area Sales Managers to deliver an exceptional customer experience.

Responsibilities

• Provide day‑to‑day administrative support to the Sales Team.
• Respond to customer enquiries via telephone, email and Live Chat.
• Qualify new enquiries by gathering customer requirements and identifying opportunities.
• Prepare accurate, tailored quotations for prospective and existing customers.
• Maintain accurate customer records and update our CRM system with all interactions and sales activity.
• Coordinate appointments for Area Sales Managers, ensuring meeting agendas, samples and literature are prepared in advance.
• Manage post‑order administration, including colour checks, product queries and delivery updates.
• Assist customers with after‑sales enquiries and resolve issues professionally and efficiently.
• Maintain customer data through regular CRM updates and data cleansing.
• Support sales projects and provide general administrative assistance to the wider Sales Team as required.

Qualifications & Skills

• A confident and professional telephone manner.
• Experience using a CRM system.
• Strong Microsoft Office skills, particularly Outlook and Excel.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• Strong attention to detail and accuracy.
• A proactive approach with the ability to work independently and as part of a team.
• A positive attitude and willingness to learn and develop.
• Excellent written and verbal communication skills.

Company Values

• Teamwork – collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed – dedicate yourself fully to your role, going above and beyond with self‑motivation and loyalty to achieve individual, team, and company goals.
• Ownership – take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive – approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive – react quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Benefits

• Competitive pay
• Pension scheme
• Healthcare cash plan
• 23 days annual leave plus UK bank holidays
• Extra day off for your birthday
• Tree‑planting programme in partnership with partners in the UK, Tanzania, Uganda, Kenya and Madagascar
• Sustainability‑focused operations
• Regular team socials and events (including summer and Christmas parties)
• Monthly pizza Friday
• Free fruit, snacks, hot drinks and cold beverages
• Employee referral bonus scheme
• Access to an online learning and development platform
• High‑quality office environment
• Free onsite parking within walking distance of the train station

We are an equal opportunities employer. We welcome applications from all suitably qualified persons. We are committed to preventing modern slavery and ensuring fair recruitment practices.