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- Tasks: Support quality control and aftersales, ensuring top-notch service and supplier communication.
- Company: Join Pineapple, a global leader in innovative furniture solutions with a vibrant culture.
- Benefits: Enjoy competitive pay, healthcare plans, 23 days leave, and fun team events.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Previous admin or quality experience preferred; strong organisational and communication skills required.
- Other info: Be part of a team recognised as one of the Best Places to Work!
The predicted salary is between 30000 - 42000 £ per year.
LOCATION: Aylesford, Kent
WORKING HOURS: 8am - 4.30pm, Office based
A bit about the role.. The role will primarily focus on quality control activities, providing administrative support to the Quality team, liaising with suppliers regarding inspection findings, and ensuring that all recommendations arising from inspections are completed and fully resolved. The role will also provide support to the Aftersales function when required.
You are a highly organised, detail-focused and proactive individual who is confident communicating with suppliers and internal teams, able to manage multiple priorities, and committed to seeing issues through to resolution in a fast-paced, hands-on environment.
Some of your responsibilities..
- Quality Control
- Provide administrative and operational support to the Quality team following QC inspections on new and existing product lines, as well as in response to aftersales enquiries.
- Issue QC reports and liaise directly with suppliers regarding inspection findings, both positive and negative.
- Maintain accurate records of all QC cases within the Go Audit tracking system.
- Monitor and follow up with suppliers to ensure all corrective actions and recommendations are implemented, keeping internal teams informed of progress.
- Manage and build effective working relationships with multiple suppliers simultaneously.
- Identify, record, investigate and support the resolution of any internal process gaps.
- Support the Quality Control and Compliance Manager in maintaining health and safety standards across the business.
- Assist with physical inspections when required, including opening pallets and products, and accurately recording any defects or non-conformances identified.
- Undertake any other reasonable duties associated with the role.
- Provide support to the Aftersales Administrator as required.
- Handle incoming customer enquiries and gather all relevant information relating to warranty claims or repairs to ensure customer requirements are fully understood and met.
- Create, update and maintain orders using the Operating Management System.
- Liaise with sales teams across all international offices when required.
- Coordinate with relevant internal teams to arrange the collection and delivery of products.
- Work with internal teams to plan and schedule remedial works, ensuring all required consumables (such as fabric) are ordered in advance.
- Produce weekly reports detailing completed, planned and upcoming work.
- Identify and escalate recurring issues to suppliers and support the implementation of preventative actions.
Requirements
- Previous experience in an administrative, quality, compliance, operations or aftersales/support role (or similar).
- Ideally you have worked in the furniture industry, but this is not essential.
- Good working knowledge of Microsoft Office or similar systems (Excel, Word, Outlook).
- Experience of liaising with external suppliers or customers in a professional environment.
- Strong organisational skills with the ability to manage multiple tasks, suppliers and cases at the same time.
- High level of attention to detail and accuracy, particularly when working with reports, systems and data.
- A proactive and solution-focused approach to resolving issues and following up corrective actions.
- Confident, approachable and happy to turn your hand to anything required.
- Willingness and ability to support physical inspections when required, including opening pallets and products and recording defects. Full training will be provided.
- Excellent written and verbal communication skills.
You embody our company people values:
- Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
- Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
- Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
- Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
- Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.
Our Culture & Values
Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide, with headquarters in Kent (UK) and offices in France, Germany, and the USA and a team of over 200 employees.
We create mindfully designed furniture that not only works effortlessly and looks great, but also fosters a calm, supportive, and inspiring environment. Join Pineapple and be part of a team dedicated to making a real difference through quality, innovation, sustainability, and exceptional customer care.
At Pineapple, we foster a positive, inclusive, and vibrant workplace where teamwork and people truly matter. Recognised as one of The Sunday Times Best Places to Work 2024 and 2025, our culture celebrates collaboration, positivity, and shared achievement.
Benefits
What we offer you:
- We were proudly featured in The Sunday Times as one of the Best Places to Work 2024 & 2025.
- Competitive pay.
- Pension scheme.
- A Healthcare Cash Plan – You can claim for medical expenses, dental or optical services, as well as access to 100s of deals and discounts.
- 23 days annual leave + UK bank holidays.
- An extra day’s leave for your birthday.
- All new starters, we’ll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar.
- Sustainability-focused – We’re committed to reducing our environmental impact through low carbon operations, renewable energy, and recycled materials.
- Regular team socials and events, including summer and Christmas parties. As well as football and netball teams, and other ad hoc events.
- Monthly pizza Friday.
- Enjoy free fruit, snacks, hot drinks, and cold beverages.
- Employee referrals bonus scheme.
- Access to our Learning & Development platform, offering a wide range of online courses, certifications, and professional development tools to support your career growth and skill enhancement.
- High-quality office environment.
- Free onsite parking / within walking distance from the train station.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.
Aftersales & QC Administrator in Aylesford employer: Pineapple Contracts
Contact Detail:
Pineapple Contracts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales & QC Administrator in Aylesford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out as someone who truly fits into their team.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident will make a great impression. We recommend doing mock interviews with friends or using online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Aftersales & QC Administrator in Aylesford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in quality control and administration. We want to see how your skills align with the Aftersales & QC Administrator role, so don’t hold back!
Show Off Your Organisational Skills: Since this role requires managing multiple tasks and suppliers, give us examples of how you've successfully juggled priorities in the past. A little storytelling goes a long way in showcasing your abilities!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience and how it relates to the job. Avoid fluff and focus on what matters!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pineapple Contracts
✨Know Your Quality Control Basics
Before the interview, brush up on your knowledge of quality control processes and standards. Familiarise yourself with common QC terminology and practices, as this will show your potential employer that you understand the role's core responsibilities.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised your workload and maintained attention to detail, as these skills are crucial for the Aftersales & QC Administrator position.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with suppliers and internal teams, demonstrating strong verbal communication skills during the interview will be key. Consider role-playing with a friend to refine your responses.
✨Emphasise Your Proactive Approach
Be ready to discuss situations where you've taken initiative to resolve issues or improve processes. This proactive mindset aligns well with the company's values and will help you stand out as a candidate who is committed to making a positive impact.
