At a Glance
- Tasks: Manage customer accounts, solve problems, and deliver exceptional service in a fast-paced environment.
- Company: Dynamic aviation company that values its people and fosters growth.
- Benefits: Competitive salary, training opportunities, pension contribution, and social events.
- Other info: Must have own transport due to location; excellent career progression opportunities.
- Why this job: Join a forward-thinking team and make a real impact in the aviation industry.
- Qualifications: Experience in aviation, strong admin skills, and a proactive approach.
The predicted salary is between 30000 - 45000 £ per year.
Pineapple Careers is proud to be partnering with a dynamic and growing organisation based on the outskirts of Horsham, who is looking to recruit an Account Manager on a full-time permanent basis. Do you thrive in a fast-paced environment? Are you someone who enjoys juggling multiple priorities, solving problems and delivering outstanding customer service? Are you ready to take the next step in your aviation career? If you’ve got great admin skills, love building strong customer relationships and enjoy the satisfaction of seeing a job through from quote to delivery, we’d love to hear from you! This is a brilliant opportunity to join a forward-thinking company that truly values its people.
Key Responsibilities:
- Respond promptly to customer queries regarding orders
- Manage and assist customers with their requests
- Deliver proactive account and project management
- Generate customer quotes and invoices
- Build strong relationships with key customers
- Maintain and update internal databases with accuracy
- Advise on shipping and freight logistics
- Track, monitor and improve account performance
- Create pricing strategies to win business
- Identify high-value enquiries and follow up with precision
- Troubleshooting live problems and ensuring on-time part delivery
- Act as a main point of contact for allocated customer accounts
- Support senior colleagues on strategic projects and ad hoc requests
- Contribute to the growth and success of consignment stock sales
Key Skills:
- Aviation industry experience
- Professional, engaging and proactive approach
- Excellent problem-solving and negotiation skills
- Strong admin skills with a high level of accuracy
- A natural multitasker who thrives under pressure
- Customer-focused and commercially aware
- Highly motivated with a desire to progress
- Able to take ownership and deliver results
- Comfortable working with pricing models and project tracking
- Confident communicator across all channels
Personal Profile:
- Enthusiastic, proactive and motivated individual who takes pride in their work
- Reliable, trustworthy and able to work collaboratively as part of a professional team
- Able to think strategically and contribute to the success and growth of the business
- Hardworking with an eye for detail and a strong sense of responsibility
Salary & Benefits:
- £30,000 - £45,000 (depending on experience)
- Full-time, Permanent
- Training & Career Progression
- Pension Contribution
- 20 days Annual leave plus Bank Holidays
- Free Parking
- Staff social events
Please note: due to the location, you must have access to your own transport. If this role sounds like your next dream job, then please apply today! Alternatively, please contact Pineapple Careers for more information.
Account Manager in Horsham employer: Pineapple Careers
Join a highly respected and forward-thinking organisation nestled in the picturesque West Sussex countryside, where you will thrive in a dynamic and evolving aviation industry. With a strong emphasis on employee growth, this company offers genuine career progression, hands-on training, and the chance to make a significant impact while working alongside a supportive team. Experience a vibrant work culture that values innovation and collaboration, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Horsham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pineapple Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pineapple Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pineapple Careers:Your cover letter is your chance to shine! Tell us why you want to work at Pineapple Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pineapple Careers!
How to prepare for a job interview at Pineapple Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
