IT Manager

The IT Manager manages the Society’s technology infrastructure and applications, oversees the work of independent contractors providing network monitoring, security, and back‑up services, provides support to the Pine Tree Society staff on IT‑related requests and training needs, and supervises the IT Help Desk Support Analyst. This position includes responsibilities that include evaluating proposals, controlling costs, managing the help desk, providing direct IT support to staff, an understanding of the internal network, being an Office 365 administrative expert, and having oversight of the Society’s telephone system.

Essential Responsibilities

• Assesses IT systems and partners with various levels of management to plan and execute technology improvement initiatives.
• Manages the IT help desk by prioritising IT support requests received to address user issues in an efficient and cost‑effective way.
• Identifies short‑ and long‑term objectives for the IT department.
• In cooperation with Finance, develops operating and capital plans for the IT department.
• Provides IT orientation to new team members and coordinates their IT technology and applications needs (telephones, Office 365, and user accounts).
• Other duties as assigned.

Requirements

• Information Technology related bachelor’s degree preferred, or comparable training and experience.
• Knowledge and experience in network administration and IT support.
• 3 years minimum experience in Information Technology.
• Ability to install, maintain, and resolve computer and network system equipment issues in all Pine Tree Society locations.
• Excellent verbal and written communication skills.
• Ability to communicate technical terminology at a level appropriate to the audience.
• Ability to deal with multiple, changing priorities and interruptions in a multi‑faceted work environment.
• Demonstrated knowledge and competency in the use of cloud‑based applications including Office 365 and workstations.
• Ability to organise time effectively and remain flexible to effectively meet competing demands.
• Commitment to exemplifying the Pine Tree Society Values of Positivity, Creativity, Collaboration, and Community.
• Deep commitment to the Pine Tree Society mission and belief in the importance of a mission‑centric approach for Core Mission Support Team.
• Actively removes barriers for the people closest to the mission.

Location

Hybrid location with requirement to be present as needed and in person at Pine Tree Society locations (currently Bath, Scarborough, Auburn and as needed Pine Tree Camp in Rome).

Employee Benefits

In addition to being a part of a supportive and impact focused team, our team members also enjoy a competitive benefit package that includes the following offerings:

• Comprehensive health and vision insurance options for you and your family, as well as employer paid dental insurance.
• Paid life insurance and short‑term disability.
• A generous paid time off (PTO) accrual policy that includes 15 days/year to start, 12 paid holidays (including 2 floating holidays of your choice).
• Retirement plan with employer match and annual discretionary contributions.
• Paid training, certifications, and career development opportunities.
• Tuition advancement program of up to $5,250 a year for degree programs at an accredited college or university.
• An extensive Employee Assistance Program (includes free counseling, mental health support, wellness resources, financial education support, and more).
• Access to discounted rates on voluntary insurances (includes accident, illness, cancer, additional life, and disability insurances).

About Pine Tree Society

Since 1936, Pine Tree Society has been proudly supporting Mainers with disabilities breakdown barriers and lead active, socially connected lives. Our services include Pine Tree Camp, two Community Support Programs, Case Management Services, Sign Language Interpreting, Audiology, Speech/Language Services, and our Early Learning Center.