Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support guests in a safe shelter environment and connect them to essential resources.
- Company: Join Pine Street Inn, a leader in providing shelter and support for the homeless.
- Benefits: Earn $21.40 per hour with a structured 40-hour work week from Wednesday to Saturday.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic team.
- Qualifications: High School diploma required; experience in Human Services preferred; bilingual skills are a plus.
- Other info: Opportunity to develop skills in crisis management and resource connection.
SCHEDULE: 40 hours, Wednesday - Saturday 6:00 a.m. – 4:30 p.m.
PAYS: $21.40 per hour DOE
LOCATION: 1 Lingard Street, Dorchester, MA
SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The GSS has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritisation of guests’ needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The GSS will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest's needs. The GSS is required to stay energised and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.
REQUIREMENTS
- EDUCATION/TRAINING:
- REQUIRED: High School diploma or GED
- PREFERRED: Valid MA driver's license in good standing, Bilingual English/Spanish
- KNOWLEDGE/EXPERIENCE:
- REQUIRED: Minimum of one (1) year of experience in the Human Services field
- PREFERRED: Administering Narcan and CPR in a work setting, Knowledge in the areas of addiction, recovery, and mental illness, Knowledge of issues pertaining to the homeless, Knowledge of area resources
Holy Family Shelter Morning Counselor employer: Pine Street Inn Inc.
Contact Detail:
Pine Street Inn Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holy Family Shelter Morning Counselor
✨Tip Number 1
Familiarise yourself with the specific needs of the homeless community in Dorchester. Understanding local resources and services will not only help you connect with guests but also demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Highlight any relevant experience you have in human services, especially in roles that involve direct care or support. Be prepared to discuss specific situations where you've successfully assisted individuals in need.
✨Tip Number 3
Showcase your ability to handle stressful situations calmly. Prepare examples from your past work where you maintained focus and made sound decisions under pressure, as this is crucial for the role of a Guest Services Specialist.
✨Tip Number 4
If you're bilingual, especially in English and Spanish, make sure to emphasise this skill. Being able to communicate effectively with a diverse range of guests can set you apart from other candidates.
We think you need these skills to ace Holy Family Shelter Morning Counselor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Holy Family Shelter Morning Counselor position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: Emphasise your experience in the Human Services field, particularly any roles that involved direct care or support for individuals facing challenges such as homelessness, addiction, or mental health issues.
Showcase Your Skills: Mention any specific skills that are relevant to the position, such as administering Narcan, CPR training, or bilingual abilities. These can set you apart from other candidates.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about working in this role and how your background makes you a suitable candidate. Be sure to connect your personal motivations with the mission of the shelter.
How to prepare for a job interview at Pine Street Inn Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Guest Services Specialist. Familiarise yourself with the policies and procedures of the Pine Street Inn, as well as the specific needs of the guests you'll be assisting.
✨Showcase Relevant Experience
Highlight your experience in the Human Services field during the interview. Be prepared to discuss specific situations where you've successfully supported individuals facing challenges, particularly in areas like addiction, recovery, or mental health.
✨Demonstrate Empathy and Communication Skills
As a Morning Counselor, you'll need to connect with guests on a personal level. Practice articulating your approach to building rapport and trust with individuals from diverse backgrounds, especially if you're bilingual in English and Spanish.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills and ability to handle stressful situations. Think of examples from your past experiences where you had to make quick decisions or seek guidance effectively.
