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For Companies At a Glance
- Tasks: Resolve client support tickets and ensure smooth operations for Sage X3 users.
- Company: Join Inixion, a leading Sage partner with a stellar success rate.
- Benefits: Enjoy remote work, competitive salary, and generous holiday allowance.
- Other info: Flexible hours and opportunities for professional growth in a supportive team.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Experience with Sage X3 and strong problem-solving skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they’re growing. They’re looking for a driven, client-focused Sage X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on when something goes wrong — taking ownership of issues, digging in to find solutions, and seeing every ticket through to resolution. This role works closely with Inixion's Development and Technical Consulting teams, and with third parties where needed, to keep clients running smoothly. This is a full-time remote role.
What You’ll Do
- Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution
- Use remote access tools to diagnose and troubleshoot issues directly within client environments
- Analyse, replicate, and resolve support cases within Inixion's escalation guidelines
- Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues
- Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing
- Communicate proactively with your manager, flagging issues as they arise rather than after the fact
- Uphold a high standard of written and verbal communication with clients at all times
- Support colleagues when capacity or complexity demands it
- Travel to client sites and internal Inixion meetings as required
What They’re Looking For
- Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience
- Confident, professional, and able to work independently with minimal direction
- Strong organisational and analytical skills with a methodical approach to problem-solving
- Clear, professional communicator — both in writing and verbally
Nice to Have
- Experience with Sage Intacct
- Familiarity with Microsoft SQL and/or Crystal Reports
- Proficiency in Microsoft Office
What They Offer
- Location: Remote (UK)
- Employment Type: Full-Time
- Bonus: 7.5% Annually
- Hours: Monday-Friday, 9:00am-5:30pm (flexibility required for on-site visits and agreed extended hours)
- Holiday: 20 days per year, increasing annually to a maximum of 25 days
- Private Health: Eligible to join after 6-month probationary period
- Pension: Eligible to join after 3 months
- Bonus Scheme: Eligible after 6-month probationary period
- Life Assurance: Eligible after 6-month probationary period
- Broadband/Mobile Allowance: Included
Sage X3 Customer Support Consultant employer: Pine Services Group
Contact Detail:
Pine Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage X3 Customer Support Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Sage X3. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common support scenarios. Think about how you’d handle specific client issues and be ready to share your thought process. This shows you’re not just knowledgeable but also proactive!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Inixion.
We think you need these skills to ace Sage X3 Customer Support Consultant
Some tips for your application 🫡
Show Your Sage X3 Skills: Make sure to highlight your experience with Sage X3 in your application. Whether you’ve been a super user or have worked in a support role, we want to see how you can bring that knowledge to our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate a professional tone, but don’t be afraid to let your personality shine through. Remember, communication is key in this role!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills and experiences that align with what we’re looking for, like your problem-solving approach or your ability to work independently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pine Services Group
✨Know Your Sage X3 Inside Out
Make sure you brush up on your knowledge of Sage X3. Be prepared to discuss your experience, whether as a super user or in a support role. Think about specific scenarios where you've successfully resolved issues and be ready to share those examples.
✨Showcase Your Problem-Solving Skills
During the interview, highlight your analytical skills and methodical approach to problem-solving. Prepare to walk through how you would tackle a support ticket from start to finish, demonstrating your ability to take ownership and drive issues to resolution.
✨Communicate Clearly and Professionally
Since this role involves a lot of client interaction, practice your verbal and written communication skills. Be clear and concise in your answers, and don’t hesitate to ask for clarification if you don’t understand a question. This shows that you value effective communication.
✨Familiarise Yourself with the Company Culture
Research Inixion and its values. Understanding their commitment to client success and teamwork will help you align your answers with what they’re looking for. Mention how your personal values resonate with theirs during the interview to make a strong impression.