At a Glance
- Tasks: Resolve client support tickets and ensure smooth operations for Sage X3 users.
- Company: Join Inixion, a leading Sage partner with a stellar track record.
- Benefits: Enjoy remote work, competitive salary, and a bonus scheme.
- Other info: Flexible hours, career growth opportunities, and a supportive team environment.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Solid knowledge of Sage X3 and strong problem-solving skills required.
The predicted salary is between 38000 - 40000 £ per year.
One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they're growing. They're looking for a driven, client-focused Sage X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on when something goes wrong — taking ownership of issues, digging in to find solutions, and seeing every ticket through to resolution. This role works closely with Inixion's Development and Technical Consulting teams, and with third parties where needed, to keep clients running smoothly. This is a full-time remote role.
What You'll Do
- Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution.
- Use remote access tools to diagnose and troubleshoot issues directly within client environments.
- Analyse, replicate, and resolve support cases within Inixion's escalation guidelines.
- Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues.
- Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing.
- Communicate proactively with your manager, flagging issues as they arise rather than after the fact.
- Uphold a high standard of written and verbal communication with clients at all times.
- Support colleagues when capacity or complexity demands it.
- Travel to client sites and internal Inixion meetings as required.
What They're Looking For
Required
- Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience.
- Confident, professional, and able to work independently with minimal direction.
- Strong organisational and analytical skills with a methodical approach to problem-solving.
- Clear, professional communicator — both in writing and verbally.
Nice to Have
- Experience with Sage Intacct.
- Familiarity with Microsoft SQL and/or Crystal Reports.
- Proficiency in Microsoft Office.
Salary: £38,000 - £40,000 a year
What They Offer
- Location: Remote (UK)
- Employment Type: Full-Time
- Bonus: 7.5% Annually
- Hours: Monday–Friday, 9:00am–5:30pm (flexibility required for on-site visits and agreed extended hours)
- Holiday: 20 days per year, increasing annually to a maximum of 25 days
- Private Health: Eligible to join after 6-month probationary period
- Pension: Eligible to join after 3 months
- Bonus Scheme: Eligible after 6-month probationary period
- Life Assurance: Eligible after 6-month probationary period
- Broadband/Mobile Allowance: Included
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Remote Sage X3 Customer Support Consultant in Plymouth employer: Pine Services Group
Inixion is an exceptional employer that prioritises employee growth and development within a supportive remote work culture. With a strong focus on client satisfaction and a commitment to maintaining a 100% project success rate, employees benefit from a collaborative environment, comprehensive training opportunities, and a competitive benefits package including private health insurance and a bonus scheme. Join Inixion to be part of a dynamic team that values your contributions and fosters professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sage X3 Customer Support Consultant in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Inixion and their work with Sage X3. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be taking ownership of support tickets, think about common issues clients might face and how you'd tackle them. This will prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Remote Sage X3 Customer Support Consultant in Plymouth
Some tips for your application 🫡
Show Off Your Sage X3 Skills:Make sure to highlight your experience with Sage X3 in your application. Whether you’ve been a super user or worked in a support role, we want to see how you can bring that expertise to our team!
Be Clear and Concise:When writing your application, keep it professional but also clear and to the point. We appreciate good communication skills, so make sure your writing reflects that — no jargon, just straightforward language.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Sage X3 Customer Support Consultant. Show us why you’re the perfect fit for this position at Inixion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pine Services Group
✨Know Your Sage X3 Inside Out
Make sure you brush up on your Sage X3 knowledge before the interview. Be ready to discuss your experience, whether as a super user or in a support role. They’ll want to see that you can confidently navigate the software and understand its intricacies.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled support tickets in the past. Think about times when you took ownership of an issue and saw it through to resolution. This will demonstrate your analytical skills and methodical approach to problem-solving.
✨Communicate Clearly and Professionally
Since this role involves a lot of client interaction, practice your communication skills. Be ready to explain complex issues in simple terms and maintain a professional tone throughout. They’ll be looking for someone who can keep clients informed and reassured.
✨Familiarise Yourself with Their Team Dynamics
Research Inixion’s consulting team and their collaboration with Development and Technical Consulting. Understanding how these departments work together will help you articulate how you can fit into their existing structure and contribute to their success.
