At a Glance
- Tasks: Resolve client support tickets and ensure smooth operations for Sage X3 users.
- Company: Join Inixion, a leading Sage partner with a stellar success rate.
- Benefits: Enjoy remote work, competitive salary, and a bonus scheme.
- Other info: Flexible hours, career growth, and a supportive team environment.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Solid knowledge of Sage X3 and strong problem-solving skills required.
The predicted salary is between 38000 - 40000 £ per year.
One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they're growing. They're looking for a driven, client-focused Sage X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on when something goes wrong — taking ownership of issues, digging in to find solutions, and seeing every ticket through to resolution. This role works closely with Inixion's Development and Technical Consulting teams, and with third parties where needed, to keep clients running smoothly. This is a full-time remote role.
What You'll Do
- Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution.
- Use remote access tools to diagnose and troubleshoot issues directly within client environments.
- Analyse, replicate, and resolve support cases within Inixion's escalation guidelines.
- Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues.
- Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing.
- Communicate proactively with your manager, flagging issues as they arise rather than after the fact.
- Uphold a high standard of written and verbal communication with clients at all times.
- Support colleagues when capacity or complexity demands it.
- Travel to client sites and internal Inixion meetings as required.
What They're Looking For
- Required
- Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience.
- Confident, professional, and able to work independently with minimal direction.
- Strong organisational and analytical skills with a methodical approach to problem-solving.
- Clear, professional communicator — both in writing and verbally.
- Nice to Have
- Experience with Sage Intacct.
- Familiarity with Microsoft SQL and/or Crystal Reports.
- Proficiency in Microsoft Office.
What They Offer
- Location: Remote (UK)
- Employment Type: Full-Time
- Bonus: 7.5% Annually
- Hours: Monday–Friday, 9:00am–5:30pm (flexibility required for on-site visits and agreed extended hours)
- Holiday: 20 days per year, increasing annually to a maximum of 25 days
- Private Health: Eligible to join after 6-month probationary period
- Pension: Eligible to join after 3 months
- Bonus Scheme: Eligible after 6-month probationary period
- Life Assurance: Eligible after 6-month probationary period
- Broadband/Mobile Allowance: Included
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Remote Sage X3 Customer Support Consultant in Luton employer: Pine Services Group
Inixion is an exceptional employer that prioritises employee growth and well-being, offering a fully remote work environment that promotes flexibility and work-life balance. With a strong focus on collaboration and support, employees benefit from a culture of continuous learning and development, alongside competitive benefits such as a generous holiday allowance, private health options, and a bonus scheme. Joining Inixion means being part of a dedicated team that values client success and fosters long-term partnerships across the UK and North America.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sage X3 Customer Support Consultant in Luton
✨Tip Number 1
Get to know the company inside out! Research Inixion and their work with Sage X3. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with support tickets, think of common issues clients might face and how you'd resolve them. This will prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Inixion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Remote Sage X3 Customer Support Consultant in Luton
Some tips for your application 🫡
Show Off Your Sage X3 Skills:Make sure to highlight your experience with Sage X3 in your application. Whether you’ve been a super user or worked in a support role, we want to see how you can bring that expertise to the table!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a professional tone, so make sure your communication reflects that. Remember, this is your chance to show us how well you can communicate!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep everything organised. Plus, we can’t wait to see your application!
How to prepare for a job interview at Pine Services Group
✨Know Your Sage X3 Inside Out
Make sure you brush up on your Sage X3 knowledge before the interview. Be prepared to discuss your experience, whether as a super user or in a support role. Familiarise yourself with common issues and solutions, as this will show your depth of understanding and readiness to tackle client problems.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've resolved support tickets in the past. Highlight your analytical approach and methodical problem-solving techniques. This will demonstrate that you can take ownership of issues and see them through to resolution, just like they need.
✨Communicate Clearly and Professionally
Since this role involves a lot of client interaction, practice your communication skills. Be clear and concise in your responses, and don’t hesitate to ask for clarification if needed. Showing that you can communicate effectively, both verbally and in writing, will set you apart from other candidates.
✨Be Proactive and Organised
Inixion values proactive communication, so be prepared to discuss how you manage your workload and keep track of support tickets. Share strategies you use to stay organised and ensure that you flag issues early. This will reflect your ability to work independently and maintain high standards in your role.
