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For Companies At a Glance
- Tasks: Resolve client support tickets and ensure smooth operations for Sage X3 users.
- Company: Join Inixion, a leading Sage partner with a stellar success rate.
- Benefits: Enjoy remote work, competitive salary, health benefits, and a bonus scheme.
- Other info: Flexible hours and opportunities for professional growth in a supportive team.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Experience with Sage X3 and strong problem-solving skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they’re growing.
They’re looking for a driven, client-focused Sage X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on when something goes wrong — taking ownership of issues, digging in to find solutions, and seeing every ticket through to resolution. This role works closely with Inixion's Development and Technical Consulting teams, and with third parties where needed, to keep clients running smoothly. This is a full-time remote role.
What You’ll Do
- Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution
- Use remote access tools to diagnose and troubleshoot issues directly within client environments
- Analyse, replicate, and resolve support cases within Inixion's escalation guidelines
- Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues
- Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing
- Communicate proactively with your manager, flagging issues as they arise rather than after the fact
- Uphold a high standard of written and verbal communication with clients at all times
- Support colleagues when capacity or complexity demands it
- Travel to client sites and internal Inixion meetings as required
What They’re Looking For
- Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience
- Confident, professional, and able to work independently with minimal direction
- Strong organisational and analytical skills with a methodical approach to problem-solving
- Clear, professional communicator — both in writing and verbally
Nice to Have
- Experience with Sage Intacct
- Familiarity with Microsoft SQL and/or Crystal Reports
- Proficiency in Microsoft Office
What They Offer
- Location: Remote (UK)
- Employment Type: Full-Time
- Bonus: 7.5% Annually
- Hours: Monday-Friday, 9:00am-5:30pm (flexibility required for on-site visits and agreed extended hours)
- Holiday: 20 days per year, increasing annually to a maximum of 25 days
- Private Health: Eligible to join after 6-month probationary period
- Pension: Eligible to join after 3 months
- Bonus Scheme: Eligible after 6-month probationary period
- Life Assurance: Eligible after 6-month probationary period
- Broadband/Mobile Allowance: Included
Sage X3 Customer Support Consultant in London employer: Pine Services Group
Contact Detail:
Pine Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage X3 Customer Support Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Inixion and their work with Sage X3. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with support tickets, think of common issues clients might face and how you'd resolve them. This will prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Inixion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Sage X3 Customer Support Consultant in London
Some tips for your application 🫡
Show Your Sage X3 Skills: Make sure to highlight your experience with Sage X3 in your application. Whether you’ve been a super user or worked in a support role, we want to see how you can bring that knowledge to our team.
Be Clear and Professional: Since communication is key in this role, ensure your written application reflects a high standard of clarity and professionalism. We’re looking for someone who can communicate effectively, both in writing and verbally.
Take Ownership in Your Application: Just like in the role, take ownership of your application. Address any potential issues upfront and show us how you approach problem-solving. We love candidates who are proactive!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pine Services Group
✨Know Your Sage X3 Inside Out
Make sure you brush up on your knowledge of Sage X3. Be prepared to discuss your experience, whether as a super user or in a support role. Familiarise yourself with common issues and solutions, as this will show your expertise and confidence during the interview.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting and resolving client issues, be ready to share specific examples of how you've tackled problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical skills.
✨Communicate Clearly and Professionally
As a customer support consultant, communication is key. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might even want to prepare a few questions to ask the interviewer to demonstrate your proactive communication style.
✨Show Your Team Spirit
This role requires collaboration with various teams, so be prepared to discuss how you work well with others. Share examples of how you've supported colleagues in the past, especially in high-pressure situations, to showcase your teamwork and adaptability.