At a Glance
- Tasks: Resolve client support tickets and ensure smooth operations for Sage X3 users.
- Company: Join Inixion, a leading Sage partner with a stellar track record.
- Benefits: Enjoy remote work, competitive salary, and a bonus scheme.
- Other info: Flexible hours, career growth, and a supportive team environment await you.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Solid knowledge of Sage X3 and strong problem-solving skills required.
The predicted salary is between 38000 - 40000 £ per year.
One of Pine's portfolio companies, Inixion, is a Sage partner with a track record that speaks for itself: a 100% project success rate across nearly 20 years of delivering Sage X3 for manufacturing and distribution, and Sage Intacct for services-led businesses. Their consulting team brings deep industry expertise and long-term customer partnerships across the UK and North America — and they're growing. They're looking for a driven, client-focused Sage X3 Customer Support Consultant to join their Support and Development team. The successful candidate will be the person clients count on when something goes wrong — taking ownership of issues, digging in to find solutions, and seeing every ticket through to resolution. This role works closely with Inixion's Development and Technical Consulting teams, and with third parties where needed, to keep clients running smoothly. This is a full-time remote role.
What You'll Do
- Receive, own, and resolve support tickets raised by Inixion clients — taking full accountability from first contact to resolution.
- Use remote access tools to diagnose and troubleshoot issues directly within client environments.
- Analyse, replicate, and resolve support cases within Inixion's escalation guidelines.
- Liaise with internal departments — Development, Technical Consulting, and management — to drive swift resolution of outstanding issues.
- Maintain thorough, clear documentation on all tickets to support team continuity and knowledge sharing.
- Communicate proactively with your manager, flagging issues as they arise rather than after the fact.
- Uphold a high standard of written and verbal communication with clients at all times.
- Support colleagues when capacity or complexity demands it.
- Travel to client sites and internal Inixion meetings as required.
What They're Looking For
Required
- Solid working knowledge of Sage X3 — either as a super user or in a support/consulting capacity, including technical experience.
- Confident, professional, and able to work independently with minimal direction.
- Strong organisational and analytical skills with a methodical approach to problem-solving.
- Clear, professional communicator — both in writing and verbally.
Nice to Have
- Experience with Sage Intacct.
- Familiarity with Microsoft SQL and/or Crystal Reports.
- Proficiency in Microsoft Office.
Salary: £38,000 - £40,000 a year
What They Offer
- Location: Remote (UK)
- Employment Type: Full-Time
- Bonus: 7.5% Annually
- Hours: Monday–Friday, 9:00am–5:30pm (flexibility required for on-site visits and agreed extended hours)
- Holiday: 20 days per year, increasing annually to a maximum of 25 days
- Private Health: Eligible to join after 6-month probationary period
- Pension: Eligible to join after 3 months
- Bonus Scheme: Eligible after 6-month probationary period
- Life Assurance: Eligible after 6-month probationary period
- Broadband/Mobile Allowance: Included
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Remote Sage X3 Customer Support Consultant in Bournemouth employer: Pine Services Group
Inixion is an exceptional employer that prioritises employee growth and a supportive work culture, offering a fully remote role that allows for flexibility and work-life balance. With a strong focus on client success and a commitment to professional development, employees benefit from competitive bonuses, health care options, and a generous holiday allowance that increases with tenure. Joining Inixion means being part of a dedicated team that values collaboration and innovation in the Sage X3 consulting space.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Sage X3 Customer Support Consultant in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research Inixion and their work with Sage X3. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be taking ownership of support tickets, think about common issues clients might face and how you'd resolve them. This will prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Remote Sage X3 Customer Support Consultant in Bournemouth
Some tips for your application 🫡
Show Off Your Sage X3 Skills:Make sure to highlight your experience with Sage X3 in your application. Whether you’ve been a super user or worked in a support role, we want to see how you can bring that expertise to the table!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a professional tone, so make sure your communication reflects that — both in your cover letter and CV.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Show us how your skills and experiences align with what we’re looking for in a Sage X3 Customer Support Consultant.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pine Services Group
✨Know Your Sage X3 Inside Out
Make sure you brush up on your Sage X3 knowledge before the interview. Be prepared to discuss specific features and functionalities, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical skills and methodical approach to problem-solving effectively.
✨Communicate Clearly and Professionally
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Whether it's written or verbal communication, ensure you come across as professional and approachable. You might even want to prepare a few questions to ask the interviewer to demonstrate your engagement.
✨Show Your Team Spirit
Inixion values collaboration, so be ready to discuss how you've worked with teams in the past. Highlight any experiences where you've supported colleagues or liaised with different departments to resolve issues. This will showcase your ability to work well in a team-oriented environment.
