Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Trade Sales Consultant, engaging with customers and driving sales.
- Company: PINCH is a celebrated UK furniture brand known for its elegant designs and exceptional service.
- Benefits: Enjoy a competitive salary, bonuses, generous holidays, and staff discounts.
- Why this job: Be part of a creative team that values customer relationships and offers a warm, engaging work culture.
- Qualifications: 3+ years in luxury interiors sales, strong communication skills, and a passion for design required.
- Other info: Work between our stylish shop and studio, with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Trade Sales Consultant to join our team. PINCH is one of the UK’s most celebrated furniture brands, created by Russell Pinch and Oona Bannon. Since 2004 we have been designing and distributing our award-winning, contemporary furniture and lighting to a discerning global audience. We are a company with an uncompromising idea of what makes a perfect piece of furniture and our customers rely on us to deliver impeccable, elegant products with a professional but personal service to match.
Whilst we work extensively with Interior Designers, frequently on repeat business, we also invite public customers to our showroom who seek us out for our clean yet warm aesthetic, and commitment to strong shape, beautiful materiality and expert making. We are looking for a smart thinking, service-proud, commercially-minded and furniture-literate individual, who will be instrumental in making sure the service our customers receive delights, inspires and represents our genuine business intention to do everything as best as we can.
As a Trade Sales Consultant, you will:
- Work in a co-supportive, team-targeted Sales Team to deliver turnover and margin ambitions.
- Sponsor a respectful sales culture and customer engagement style that puts a value on listening closely to customer needs, proactively advising, and aiming for the sales and order process to be as seamless, helpful and as elegant as possible.
- Specialize in custom and made to order enquiries, also handling a number of stock based transactions.
- Actively engage in sales activities, including raising of sales orders and purchase orders, hosting client meetings, product demonstrations, sales record raising and negotiation, sales transactions, to drive team sales targets and performance.
- Observe and feedback on customer insights to identify opportunities for improvement.
- Connect and proactively service existing customers, informing on new products and design updates.
- Work closely with leadership on strategic projects to drive new business (eg Contract customers, European outreach).
- Foster strong relationships with interior designers practices, architects and D2C to understand their needs and preferences, providing service and product recommendations, and invites to view our collection in store.
- Take a leading role in sales system and sales software optimisation project management.
- Serve as a trusted advisor to public clients, providing personalised assistance and anticipating their interior design needs.
- Work with our operations team to resolve any customer complaints and issues promptly, ensuring a positive and memorable experience at every interaction.
- Solicit feedback from customers to continuously improve service offerings and enhance overall satisfaction.
- Share burden of Saturday cover – assume 1 in 4 or 5 (Monday off given in lieu).
- Represent PINCH at any exhibitions or shows.
What you need to be successful:
- 3 years+ experience, working with interiors trade clients, ideally at the luxury end.
- Proud to deliver expert service in a warm and engaging style.
- Enjoy communicating with customers on the phone, online and in person.
- Be strong at building relationships and networking with designers, local businesses and key contacts.
- Be quality and design literate, able to maintain clean sales records.
- Be numerically strong and commercially minded.
- Demonstrate excellent verbal and written communication skills.
- Have a desire to be helpful across the business.
- Fluent in English, both spoken and written.
- Be enthusiastic, eager and willing to collaborate with our full team.
- Exposure to luxury retail would be a strong benefit.
- Share our company values of warmth, creativity, consideration, elegance, rigour and confidence.
Salary & Benefits:
- As well as a salary commensurate to experience, additional benefits will include:
- Annual discretionary bonus according to company and individual performance against KPI’s.
- 20 days holidays + bank holidays + Birthday + Christmas Closure between Christmas and New Year.
- 5 year in service loyalty holiday bonus.
- Post probation pink tickets (time off) and birthday day off.
- General benefits including eye test/bike loan/shared gallery membership/ team rewards.
- Staff discount on product excluding custom.
- Studio dog love from Joni.
Location: Based between the PINCH shop (est. 2 days @ 200 Ebury Street, London, SW1W 8UN) and the PINCH studio, (est. 3 days @Clapham North Arts Centre, London, SW4 6DH).
Line Manager: MD
Hours: Monday to Fri 9am – 6pm with a rotated Saturday cover at the showroom with a day in lieu.
To apply for this role please send your CV and a cover letter explaining why you think you’d be great in this role to jobs@pinchdesign.com. We look forward to hearing from you.
Trade Sales Consultant employer: Pinch Design Ltd
Contact Detail:
Pinch Design Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Sales Consultant
✨Tip Number 1
Familiarise yourself with PINCH's product range and design philosophy. Understanding their unique style and the materials they use will help you engage more effectively with potential clients and demonstrate your genuine interest in the brand.
✨Tip Number 2
Network with interior designers and architects in your area. Building relationships with these professionals can lead to referrals and repeat business, which is crucial for a Trade Sales Consultant role.
✨Tip Number 3
Prepare to discuss your previous experience in luxury retail and how it relates to the role. Be ready to share specific examples of how you've successfully engaged with trade clients and met their needs.
✨Tip Number 4
Showcase your enthusiasm for customer service during any interactions. Highlight your ability to listen closely to client needs and provide tailored solutions, as this aligns perfectly with PINCH's commitment to exceptional service.
We think you need these skills to ace Trade Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in trade sales, particularly with luxury furniture or interior design. Use specific examples that demonstrate your ability to build relationships and deliver exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for furniture and design. Clearly articulate why you are a good fit for the role by aligning your skills and experiences with the job description provided by PINCH.
Showcase Your Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure your application is free from errors and flows well. Use a professional yet warm tone to reflect the company’s values.
Highlight Relevant Achievements: Include specific achievements from your previous roles that demonstrate your success in sales and customer engagement. Quantify your results where possible, such as sales targets met or exceeded, to make a strong impression.
How to prepare for a job interview at Pinch Design Ltd
✨Know Your Products
Familiarise yourself with PINCH's furniture and lighting range. Understand the materials, design philosophy, and unique selling points of their products. This knowledge will help you engage confidently with customers and demonstrate your passion for the brand.
✨Showcase Your Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you listened to client needs and went above and beyond to ensure satisfaction, as this aligns with the company's commitment to a personal service.
✨Build Relationships
Be ready to discuss how you've successfully built relationships with interior designers and trade clients in the past. Emphasise your networking skills and how you can leverage these to foster strong connections that benefit the company.
✨Demonstrate Commercial Awareness
Show that you understand the luxury market and can identify opportunities for growth. Discuss any relevant experience you have with sales targets and how you’ve contributed to achieving them, as this role requires a commercially-minded individual.
