Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage our stylish showroom, ensuring it's inviting and well-organised for clients.
- Company: Join PINCH, a leading UK furniture brand known for creativity and excellence.
- Benefits: Enjoy 24 days holiday, birthday off, staff discounts, and unique perks like studio dog love.
- Other info: Flexible working days and opportunities for career growth in a supportive team.
- Why this job: Be the face of our brand, creating memorable experiences for customers in a luxury setting.
- Qualifications: Strong communication skills and a passion for interior design are essential.
The predicted salary is between 30000 - 40000 £ per year.
PINCH is one of the UK's most creative and successful furniture brands, founded by Russell Pinch and Oona Bannon in 2004, and selling worldwide. We are looking for a communicative and friendly individual to join our close-knit sales team and manage our showroom space. This role is ideal for someone who enjoys working closely with clients, is highly organised, detail-oriented, and is a confident communicator. The focus is to create a warm and welcoming environment for both repeat and new clients to learn about our collections in our showroom.
Key Responsibilities
- Responsible for the day-to-day running and general oversight of our showroom on Ebury Street in the Pimlico Road design district, working alongside the sales team.
- Ensure the space is always well presented, well organised, and inviting to customers, understanding that the atmosphere of our showroom is crucial to the culture of the company.
- Work closely with the Head of Sales to ensure a high level of customer service is maintained in the showroom.
- Collate quote or enquiry details from phone conversations or showroom visits and upload to our CRM.
- Serve as a trusted advisor to clients, providing personalised assistance and anticipating their interior design needs.
- Oversee showroom inventory management, merchandising, and maintenance of displays.
- Record customer footfall and pass on insights, market trends, and customer feedback to the sales team.
- Conduct regular check-ins with public customers who have visited the showroom, recommending new products in line with their interests.
- Carry out post-delivery follow-up calls to gather feedback on our service and ensure customers are satisfied.
- Actively participate in industry events and networking functions representing PINCH and our customers and identifying new business opportunities.
- Build and maintain relationships with other companies who share our Pimlico Road address.
- Ensure the showroom is well-stocked with samples.
- Monitor and maintain showroom aesthetics to reflect the brand's luxury image and uphold standards of excellence.
- Manage the showroom rota.
- Security management, ensuring attentive lock-up procedures are followed.
- Liaise with landlord's site manager, neighbours, and the local council – in conjunction with our office manager.
- Support on any refurbishment projects, being on hand in the showroom.
- Liaise with third-party service providers (security, cleaners, energy supply, etc.).
- Maintain H&S/Fire/First Aid compliance records and requirements.
- Manage post and parcels.
- Manage provisions, supplies, and stationery, to budgets with correct approvals.
Salary & Benefits
- 24 days holiday (which includes 3 days mandatory Christmas closure) + bank holiday (pro-rated)
- Birthday day off
- 5-year in-service loyalty holiday bonus.
- General benefits include eye tests, bike loans, shared gallery membership, and team rewards.
- Staff discount on product (excluding custom).
- Studio dog love from Joni.
PT Showroom Manager in London employer: Pinch Design Ltd
Contact Detail:
Pinch Design Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PT Showroom Manager in London
✨Tip Number 1
Get to know the company inside out! Research PINCH's collections, values, and recent projects. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their creative journey.
✨Tip Number 2
Network like a pro! Attend industry events or local design fairs where you might bump into PINCH folks. Building relationships can give you an edge and make your application stand out when it comes to the showroom manager role.
✨Tip Number 3
Show off your communication skills! Practice discussing your past experiences in a way that highlights your ability to create a warm and welcoming environment for clients. Remember, they want someone who can connect with customers effortlessly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team directly. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace PT Showroom Manager in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and communicative side. Remember, we’re looking for someone who can create a warm atmosphere in our showroom.
Be Detail-Oriented: Since this role is all about organisation and attention to detail, make sure your application reflects that. Double-check for any typos or errors, and structure your information clearly. A well-organised application will show us you’re the right fit for managing our showroom!
Highlight Relevant Experience: Make sure to mention any previous experience that relates to customer service or showroom management. We love seeing how your past roles have prepared you for this position, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about PINCH and what we stand for!
How to prepare for a job interview at Pinch Design Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research PINCH thoroughly. Understand their collections, design philosophy, and what sets them apart in the furniture industry. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their vision.
✨Showcase Your Communication Skills
As a PT Showroom Manager, being a confident communicator is key. Prepare examples of how you've successfully interacted with clients in the past. Think about times when you provided personalised assistance or resolved customer issues, as these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
Since the role requires a high level of organisation, come prepared with examples of how you've managed inventory or maintained a space in the past. You could even suggest ideas on how to keep the showroom inviting and well-presented, showing that you're proactive and detail-oriented.
✨Be Ready to Discuss Customer Insights
The job involves collating customer feedback and market trends, so think about how you would approach this. Be ready to discuss any previous experiences where you've gathered insights from customers and how you used that information to improve service or sales. This will demonstrate your ability to be a trusted advisor to clients.