Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support to customers and distributors, mainly via phone and email.
- Company: Join a growing manufacturing company based in South Tyneside.
- Benefits: Permanent position with a competitive salary of £34,000 a year.
- Why this job: Great opportunity to develop engineering skills while helping customers across the UK and Europe.
- Qualifications: Degree in engineering or hands-on experience preferred; excellent customer service skills required.
- Other info: Work closely with the Service Manager and field engineers in a collaborative environment.
The predicted salary is between 20400 - 40800 £ per year.
Technical Support Engineer * Washington * Permanent * £34,000 a year A growing manufacturing company based in South Tyneside are looking for a Technical Support Engineer to join their team on a permanent basis. You will be based onsite at the engineering facility in South Tyneside, working closely with the Service Manager & field engineers to provide technical support to customers and distributors. What You’ll Bring to the Team * A technical approach, ideally with some engineering experience to complement this. * A degree in an engineering discipline, or hands-on engineering experience would be a big plus * Ability to follow engineering schematics * Excellent customer service skills – you’ll be liaising daily with customers and suppliers as a company representative What You’ll Be Doing * Providing technical service support to customers across UK and Europe – this will mainly be over the phone or email, but occasionally will involve in-person support. * This support could be focussed on repairs, routine service, user training or general queries * Using a range of systems and documentation processes to ensure full service & repair traceability * Working with the Service Manager to resolve and escalated customer issues * Liaising with field engineers to arrange effective schedules and confirm travel arrangements For more details on this opportunity, please click apply or contact Sam Hetherington at Pin Point Recruitment
Technical Support Engineer employer: Pin Point Recruitment
Contact Detail:
Pin Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with common engineering schematics and technical support processes. This will not only help you understand the role better but also demonstrate your proactive approach during any discussions.
✨Tip Number 2
Brush up on your customer service skills, as you'll be interacting with customers regularly. Practice active listening and problem-solving techniques to show that you can handle inquiries effectively.
✨Tip Number 3
Network with professionals in the engineering field, especially those who have experience in technical support roles. They can provide valuable insights and may even refer you to opportunities within their companies.
✨Tip Number 4
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will allow you to engage more meaningfully during interviews and show your genuine interest in the position.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any engineering experience you have, whether through your degree or hands-on work. This will show that you have the technical background needed for the role.
Showcase Customer Service Skills: Since the role involves liaising with customers and suppliers, highlight your customer service skills. Provide examples of how you've successfully handled customer queries or issues in the past.
Detail Your Technical Skills: Mention your ability to follow engineering schematics and any relevant technical skills. This could include familiarity with specific systems or documentation processes that are relevant to the job.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Pin Point Recruitment
✨Showcase Your Technical Knowledge
Make sure to highlight any relevant engineering experience or education during the interview. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Emphasize Customer Service Skills
Since you'll be liaising with customers and suppliers, it's crucial to showcase your excellent customer service skills. Share examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Familiarize Yourself with Engineering Schematics
Brush up on your ability to read and follow engineering schematics. You might be asked to interpret a schematic during the interview, so being comfortable with this will give you an edge.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your technical support capabilities. Think about situations where you had to provide support over the phone or email, and be ready to explain your approach to resolving those issues.
