At a Glance
- Tasks: Manage key accounts and build strong client relationships in a dynamic print/packaging company.
- Company: Successful print/packaging company with exciting growth plans.
- Benefits: Competitive salary, career progression, and a supportive team environment.
- Other info: Join a structured team with excellent career growth opportunities.
- Why this job: Make a real impact by ensuring client satisfaction and driving business success.
- Qualifications: Experience in account management or client relations; strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
A talented Key Account Manager is wanted to join the Client Services team of a successful print/packaging company. Based at their facility in North Tyneside, you will manage and develop a close working relationship with various key accounts, ensuring all customer requirements are fulfilled to the highest standard.
Your Experience
- Proven background in account management, B2B customer success or client relationship development within the print & packaging sector
- A background working with a blue-chip client base would be beneficial, but not essential
- This is not a sales position - your key strengths will revolve around managing customer requirements/expectations, and balancing this with internal service delivery capabilities.
- Self-starter with a personal passion for achieving goals
- Interpersonal skills; the ability to communicate professionally with people at all levels
- You will be a proficient IT user with a good standard of literacy & numeracy; experience with Tharstern would be a benefit (but not essential)
- Typical traits of our successful Key Account Managers: self-starter, dynamic, resilient, ambitious, attentive, emotionally intelligent
The Job
- You’ll build and maintain strong and positive relationships with existing clients and key personalities within the company
- Managing the retention, expansion and overall satisfaction of your client base will be fundamental to your role
- You will serve as a focal point of contact for client challenges, responsible for overseeing the plan of action to resolve those issues
- Working closely with other KAMs and admin support to ensure a first class, accurate back-office process
You’ll be joining a structured team with great career progression opportunities, and a company that has shown year-on-year business growth with exciting plans for the future.
To find out more, please click Apply or contact Kawsar Hussain at Pin Point Recruitment to get a full understanding of the opportunity. Only candidates based in UK and eligible to work in UK are allowed.
Key Account Manager in North Shields employer: Pin Point Recruitment
Join our dedicated team in Gateshead, where we prioritise a supportive work culture and offer flexible shift options to accommodate your lifestyle. As a Healthcare Assistant, you'll benefit from competitive pay rates and opportunities for professional growth within a compassionate environment that values your contributions to patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in North Shields
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pin Point Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pin Point Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Manager in North Shields
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pin Point Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Pin Point Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pin Point Recruitment!
How to prepare for a job interview at Pin Point Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
