At a Glance
- Tasks: Support customer care for over 500 retailers in the toy and lifestyle sectors.
- Company: Join a leading UK distribution partner for iconic European brands.
- Benefits: Earn £12.71 per hour with flexible part-time hours.
- Other info: Collaborative team environment with opportunities for growth.
- Why this job: Make a real difference in customer service while building strong relationships.
- Qualifications: Experience in customer service, strong communication, and organisational skills.
Location: North Shields, NE29
£12.71 per hour
Hours: 22.5 hours per week, Monday – Wednesday
Reports to: Customer Service Lead
About the Company
Our client is the UK distribution partner for a range of iconic European brands across the children’s and lifestyle sectors. Operating from a 22,000+ sq. ft. head office, showroom and warehouse in North Tyneside, they work with an exciting portfolio of beautifully designed products and support a large network of retailers across the UK. As they approach their peak trading period, they are looking for a Customer Service Administrator to join their team and help them continue delivering an excellent service to their retail and brand partners.
The Role
Our client is looking for an enthusiastic, organised and customer-focused individual to support the customer care of more than 500 retailers across the toy, gift and lifestyle sectors. Working closely with the Customer Service Lead, you will provide day-to-day administrative support while building and maintaining positive relationships with retailers. You will also work collaboratively with the warehouse, marketing, accounts and account management teams to ensure customers receive an efficient, thoughtful and professional service.
Key Responsibilities
- Managing and resolving day-to-day customer service queries across B2B and B2C platforms.
- Responding to enquiries from customers, retailers and brand partners.
- Providing administrative support to the wider customer service function.
- Building and maintaining strong relationships with retailers.
- Using data to identify potential areas for improvement and supporting the implementation of changes.
- Maximising the functionality of the HubSpot CRM system to improve and automate processes where appropriate.
- Working collaboratively with other departments to ensure an efficient customer journey.
- Maintaining accurate customer information and administrative processes.
- Consistently demonstrating a high standard of customer service.
Skills & Experience
The ideal candidate will have:
- Previous experience within a customer-facing or customer service role.
- Strong administrative and organisational skills.
- Excellent verbal and written communication skills.
- Good problem-solving skills and attention to detail.
- Confidence using Microsoft Office.
- Experience using CRM systems, ideally HubSpot.
- The ability to work collaboratively as part of a wider team.
- A positive, helpful and professional approach to customer service.
Working Hours & Location
This is a part-time position working 22.5 hours per week, Monday to Wednesday.
Customer Service Administrator in North Shields employer: Pin Point Recruitment
Join our dedicated team in Gateshead, where we prioritise a supportive work culture and offer flexible shift options to accommodate your lifestyle. As a Healthcare Assistant, you'll benefit from competitive pay rates and opportunities for professional growth within a compassionate environment that values your contributions to patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in North Shields
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Pin Point Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Pin Point Recruitment and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator in North Shields
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Pin Point Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Pin Point Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Pin Point Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Pin Point Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Pin Point Recruitment will surely appreciate.
