NHS 111 Call Handler

NHS 111 Call Handler

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London (Covering Croydon & Barking)
Job Types: Full-time, Part-time
Pay: £12.31-£28.80 per hour
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?
Would you be able to calm someone having a mental health crisis?
Would you be able to help a parent whose child has fallen and banged their head.
Could you deal with helping somebody with a sore throat or toothache?
Could you deal with helping somebody having a stroke or heart attack?
The 111 service takes a huge variety of calls, which makes no two days the same.
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
Please note, This is NOT a work from home role. You would need to be available to work from a set Rota at our site in either Croydon or Barking.
Qualifications and Training
Desirable:
* NHS Pathways Trained
* NVQ 2/3 Customer Services or equivalent demonstrable experience
* Knowledge and Experience
Essential:
* Experience in a customer/patient services environment, dealing with the members of the general public
* Experience of using a computerised system
* Experience of using a telephone as a regular means of communication in a work environment
Desirable:
* Experience in a call centre environment
* Geographical knowledge of the operational area
* Experience of working rotating shifts
* Previous experience of working in the voluntary or health sector
* Previous experience of patient care
* Knowledge of first aid and/or anatomy
*Successful applicants will be required to undertake an Enhanced DBS check for adults and children*
Please apply with your CV via the apply button