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- Tasks: Handle diverse calls, providing support for various health concerns in a fast-paced environment.
- Company: Join the NHS, a vital service dedicated to patient care and community health.
- Benefits: Competitive pay, full training provided, and a chance to make a real difference.
- Why this job: Experience a dynamic role where no two days are the same, helping those in need.
- Qualifications: Customer service experience is essential; medical background not required but a desire to help is crucial.
- Other info: This role requires on-site work in Croydon or Barking, with a structured rota.
London (Covering Croydon & Barking)
Job Types: Full-time, Part-time
Pay: £12.31-£28.80 per hour
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?
Would you be able to calm someone having a mental health crisis? Would you be able to help a parent whose child has fallen and banged their head? Could you deal with helping somebody with a sore throat or toothache? Could you deal with helping somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same.
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role. You do not need to have a medical background, just a desire to help. You’ll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within, as we all have an important role to play in patient care. If this sounds like a challenge you’ll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
Please note, This is NOT a work from home role. You would need to be available to work from a set Rota at our site in either Croydon or Barking.
Qualifications and Training
Desirable:
- NHS Pathways Trained
- NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
- Experience in a customer/patient services environment, dealing with the members of the general public
- Experience of using a computerised system
- Experience of using a telephone as a regular means of communication in a work environment
Desirable:
- Experience in a call centre environment
- Geographical knowledge of the operational area
- Experience of working rotating shifts
- Previous experience of working in the voluntary or health sector
- Previous experience of patient care
- Knowledge of first aid and/or anatomy
Successful applicants will be required to undertake an Enhanced DBS check for adults and children.
Please apply with your CV via the apply button.
NHS 111 Call Handler employer: Pin Point Recruitment
Contact Detail:
Pin Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Call Handler
✨Tip Number 1
Familiarise yourself with the NHS 111 service and its protocols. Understanding how the service operates and the types of calls you might handle will give you a significant edge during interviews.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. Role-playing scenarios where you need to calm distressed callers can help you demonstrate your ability to handle challenging conversations effectively.
✨Tip Number 3
Network with current or former NHS 111 Call Handlers. They can provide insights into the role and share tips on what the interviewers are looking for, which can be invaluable in preparing for your application.
✨Tip Number 4
Be ready to discuss your resilience and self-care strategies. The role can be demanding, so showing that you have thought about how to manage stress and support your team will impress potential employers.
We think you need these skills to ace NHS 111 Call Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an NHS 111 Call Handler. Familiarise yourself with the types of calls you may receive and the skills required to handle them effectively.
Tailor Your CV: Highlight relevant experience in customer service or patient care in your CV. Emphasise any skills that demonstrate your ability to remain calm under pressure and your compassion for others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced in this role. Mention specific experiences that illustrate your resilience and ability to work in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pin Point Recruitment
✨Show Your Compassion
As a Call Handler, you'll be dealing with individuals in distressing situations. Make sure to convey your empathy and understanding during the interview. Share examples of how you've helped others in challenging circumstances.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you handle difficult conversations and ensure clarity when providing information. Practice articulating your thoughts clearly and concisely.
✨Highlight Relevant Experience
Even if you don't have a medical background, your experience in customer service or similar roles can be valuable. Discuss any relevant experiences that showcase your ability to remain calm under pressure and assist others.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a mental health crisis or a medical emergency. Think through potential scenarios and formulate responses that demonstrate your problem-solving skills and resilience.
