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- Tasks: Assist customers with housing queries via phone, email, and online forms.
- Company: Join a dedicated team focused on delivering exceptional housing services in Sutton.
- Benefits: Earn £15.18 per hour for 37.5 hours a week in a temporary role.
- Why this job: Gain valuable experience in customer service while making a positive impact in the community.
- Qualifications: Strong communication skills and a proactive approach are essential; experience in customer service is a plus.
- Other info: This is a temporary position for 12 weeks starting on 28th May 2025.
Temporary (12 weeks) £15.18 per hour, 37.5 hours per week
Start Date: 28th May 2025
Essential:
- Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail and online forms.
- Excellent listening skills, analysis of customer needs and applying appropriate resolution.
- Good written and oral communications.
- A proactive approach to responding to customer needs and expectations.
- Be able to work as an individual and as a member of a team.
- Have excellent organisational skills with the ability to prioritise workloads to meet customers' needs.
- Be capable of dealing with different customers and situations.
Desirable:
- Use of NEC (Northgate) or equivalent.
- Outcome focused.
There is no hybrid working. Please apply with your CV via the apply button.
Housing Officer (Band 2C) employer: Pin Point Recruitment
Contact Detail:
Pin Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Band 2C)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing Officer. Understanding the nuances of customer service in housing will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that showcase your excellent listening skills and ability to analyse customer needs. Being able to articulate these examples clearly can set you apart from other candidates.
✨Tip Number 3
Brush up on your communication skills, both written and oral. Since the role requires interaction across multiple channels, being able to convey information effectively will be crucial.
✨Tip Number 4
Showcase your organisational skills by discussing how you prioritise workloads in previous roles. This will demonstrate your ability to manage customer needs efficiently, which is essential for this position.
We think you need these skills to ace Housing Officer (Band 2C)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in delivering high-quality customer service. Use specific examples that demonstrate your skills in communication, problem-solving, and teamwork.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements of the Housing Officer role. Emphasise your proactive approach to customer needs and provide examples of how you've successfully resolved issues in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to prioritise workloads. Mention any experience with NEC (Northgate) or similar systems, as this is a desirable skill for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pin Point Recruitment
✨Showcase Your Customer Service Skills
Since the role requires delivering high-quality customer service, prepare examples from your past experiences where you successfully handled customer inquiries across different channels. Highlight your ability to listen and analyse customer needs effectively.
✨Demonstrate Proactive Problem-Solving
Be ready to discuss situations where you took the initiative to resolve customer issues. Employers appreciate candidates who can think on their feet and provide solutions that meet customer expectations.
✨Communicate Clearly and Effectively
Given the importance of good written and oral communication in this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask during the interview to show your engagement.
✨Highlight Your Organisational Skills
Prepare to discuss how you prioritise workloads and manage your time effectively. Share specific examples of how you've balanced multiple tasks while ensuring customer satisfaction, as this will demonstrate your ability to thrive in a busy environment.
