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- Tasks: Help customers from enquiry to delivery, ensuring top-notch service.
- Company: Join a successful global company with stylish offices in Sunderland.
- Benefits: Enjoy a Monday to Friday schedule, casual dress, and great staff facilities.
- Why this job: Be part of a supportive team and make a real impact on customer experiences.
- Qualifications: Passion for helping others; customer service experience is a plus but not essential.
- Other info: Initial temporary role with potential for permanent contract for top performers.
The predicted salary is between 20800 - 36400 £ per year.
Monday to Friday, 8.30am to 5pm (no weekends)
£26,000 per annum
Initially temporary for 3 months, with a potential permanent contract available for top performers
A number of inbound Customer Service Administrators are wanted to join a successful global company at their Sunderland site.
Based out of stylish offices with modern tech, casual dress and great staff facilities, you’ll play a key frontline role in providing a first-class service to your customers.
What You’ll Be Doing
Taking your customers on their journey from initial enquiry through to product delivery and after service care.
Taking an empathetic, understanding approach to your customers at all times.
Using your product and industry knowledge (which you will gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible.
Processing customer payments through the system.
Liaising with other departments such as production or dispatch to ensure orders are on time.
What You will Bring to the Team
A passion for helping people – while a professional customer service background is great, we are also keen to speak with you if you have different industry experience such as care/support work or sales.
IT literate – all your customer comms are logged through the inhouse systems.
A strong team ethic.
For further details, please apply with your CV to john.dorling@pin-point.co.uk or contact John Dorling at Pin Point Recruitment on 0191 261 5205.
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Customer Service Advisor employer: Pin Point Recruitment
Contact Detail:
Pin Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm during any interviews.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Highlight your transferable skills. If you come from a different industry, think about how your experience in care/support work or sales can apply to customer service. Be ready to discuss these connections in your conversations.
✨Tip Number 4
Show your team spirit. This role requires a strong team ethic, so be prepared to share examples of how you've successfully worked in teams before. This will demonstrate that you're a good fit for their culture.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or related fields. Use bullet points for clarity and focus on achievements that demonstrate your ability to help customers effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for helping people and your understanding of the importance of customer service. Mention any relevant experience, even if it's from different industries, and explain why you want to work for this global company.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Pin Point Recruitment
✨Show Your Passion for Helping People
Make sure to express your enthusiasm for customer service during the interview. Share examples from your past experiences, whether in customer service, care work, or sales, that highlight your dedication to helping others.
✨Demonstrate Empathy and Understanding
Prepare to discuss how you handle difficult customer situations. Use specific examples to illustrate your empathetic approach and how it has positively impacted customer experiences in the past.
✨Familiarise Yourself with the Company and Its Products
Research the company and its offerings before the interview. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Highlight Your IT Skills
Since the role requires logging customer communications through in-house systems, be ready to discuss your IT literacy. Mention any relevant software or systems you've used in previous roles to demonstrate your capability.
