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For Companies At a Glance
- Tasks: Conduct telephone surveys and collect detailed information while ensuring excellent customer experience.
- Company: Join a leading research business in South Shields with strong client relationships.
- Benefits: Enjoy a four-day working week, competitive pay, and potential overtime opportunities.
- Why this job: Perfect for those who are target-driven and want to develop their skills in a supportive environment.
- Qualifications: Looking for positive, professional individuals with great time management and a can-do attitude.
- Other info: Temporary contract with potential for several months’ work; training provided to master your craft.
Overview
Call Centre Agent – South Shields Town Centre. Temporary contract ongoing. Hours: 37 hours per week, 4-day shifts between Monday and Friday, 09:00 – 20:00 (9am-7pm). Pay: £12.25 per hour, increasing to £12.40 per hour after a successful first month. Four day working week.
- Location: South Shields Town Centre
- Contract: Temporary ongoing
- Working hours: 37 hours per week, 4 days per week, 09:00 – 20:00
- Pay: £12.25 per hour, increasing to £12.40 after successful first month
- Potential overtime: Occasional overtime on Saturdays
Responsibilities
A number of Call Centre Agents are wanted to join a leading research business in South Shields. In this role, youine you\’ll be responsible for conducting telephone surveys with a diverse range of people. Your primary goal is to collect accurate and detailed information while providing an excellent customer experience on every call.
Qualifications & Attributes
We are looking for people who are target-driven, positive, and professional, with a strong ability to meet daily and weekly goals. The ideal candidate will have good time management skills, a can-do attitude, and be willing to engage in training to master the craft.
How to apply
If you have great time management skills, a can-do attitude, and are willing to engage in training to master your craft, this is a fantastic opportunity for you. For further details, please apply or contact the industrial team at Pin Point Recruitment.
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Call Centre Agent employer: Pin Point Recruitment
Contact Detail:
Pin Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarise yourself with common call centre scenarios and customer service techniques. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. This will boost your confidence and prepare you for the real interactions you'll have with customers.
✨Tip Number 3
Research the company and its values. Understanding their approach to client relationships can help you align your answers with what they are looking for in a candidate.
✨Tip Number 4
Be prepared to discuss your time management strategies. Since the role requires meeting daily and weekly goals, showcasing your ability to prioritise tasks will make you stand out.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Call Centre Agent position. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in customer service or call centre roles. Emphasise any target-driven achievements and your ability to meet goals.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job requirements, such as time management and a positive attitude, and provide examples of how you've demonstrated these in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pin Point Recruitment
✨Research the Company
Before your interview, take some time to learn about the company and its values. Understanding their mission and how they operate will help you align your answers with what they are looking for in a Call Centre Agent.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service and call handling. Think about scenarios where you've successfully managed difficult calls or met targets, as these examples will showcase your skills effectively.
✨Demonstrate Your Communication Skills
As a Call Centre Agent, strong communication is key. During the interview, focus on speaking clearly and confidently. Show that you can engage with different types of people, as this will be crucial in your role.
✨Show Enthusiasm and Positivity
Employers are looking for candidates who are not only capable but also have a positive attitude. Express your enthusiasm for the role and the opportunity to contribute to the team, as this can set you apart from other candidates.
