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- Tasks: Manage bathroom installations and provide top-notch customer service.
- Company: Join Pimlico Plumbers, London's largest independent Service & Maintenance Company.
- Benefits: Enjoy a competitive salary, company vehicle, and generous commission structure.
- Why this job: Make a real impact by transforming customers' bathrooms and enhancing their homes.
- Qualifications: Must have relevant plumbing qualifications and a positive, customer-focused attitude.
- Other info: Work in a dynamic environment with opportunities for personal growth and development.
The predicted salary is between 40000 - 50000 £ per year.
Overview
Position: Plumbing/Bathroom Technical Services Manager (Field Based). Hours of Work: 40 hours per week. Some weekend work may be required with overtime pay. Location: London SE11 with extensive travel within the M25. Salary: £40k basic + commission & paid overtime. OTE £50k+. (Permanent position)
Pimlico Plumbers are London\’s largest independent Service & Maintenance Company. Due to company expansion, there is an immediate requirement for an experienced field based Bathroom Technical Services Manager. The successful candidate will meet domestic customers to discuss bespoke requirements, provide recommendations and estimate project costs.
Responsibilities
- Project manage new bathroom installations from inception to completion, including liaising with our in-house CAD/bathroom designer on bespoke installs.
- Meet with domestic customers to discuss bespoke requirements, assess viability, and provide cost estimates.
- Allocate work to a team of bathroom installers and oversee the work carried out.
- Visit live projects to ensure installations meet specifications and standards; ensure testing is to spec.
- Upsell to customers as a sales biased bathroom specialist; maintain a high level of personalised customer service.
- Provide a central point of contact for customer enquiries and follow up on estimates (within 3 days).
- Provide and facilitate a high level of personalised support for the bathroom install team.
- Collaborate with colleagues to uphold the Pimlico brand and values throughout customer interactions.
Essential Requirements
- Relevant Plumbing Qualification (NVQ Level 2).
- Positive can-do attitude and highly articulate communication with colleagues and stakeholders.
- Ability to multi-task and present a smart appearance.
- Customer-centric approach and ability to uphold Pimlico brand and values.
- Experience costing domestic works.
- Full driving licence.
- Boiler experience (not essential).
- Comfortable in a customer-facing role.
Benefits
- Company vehicle (VW Golf).
- 20 days annual leave + Bank Holidays; paid overtime available.
- Free corporate clothing.
- Onsite gym with free personal training sessions once a week.
- Free massage sessions at work once every two weeks.
- Company mobile & iPad; onsite canteen.
- Generous commission structure on all estimated work won.
Hours and Working Arrangements
You will be contracted to a 40 hour week. Specific hours of work and breaks are defined by your manager in accordance with operational requirements. You may be required to work outside normal hours and occasional weekends as necessary. Any additional hours worked are paid at the basic rate or time off in lieu.
Equal Opportunities
Pimlico Plumbers has a positive commitment to the promotion of Equal Opportunities for all employees and prospective employees. All applicants will be considered on their merits regardless of race, colour, ethnic or national origin, nationality, disability, sex, marital status, religious belief, sexual orientation or any other grounds not related to their ability to work safely and effectively for Pimlico Plumbers Ltd.
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Plumbing / Bathroom Technical Service Manager employer: Pimlico Plumbers
Contact Detail:
Pimlico Plumbers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing / Bathroom Technical Service Manager
✨Tip Number 1
Get to know the company inside out! Research Pimlico Plumbers, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your experience aligns with the Plumbing/Bathroom Technical Services Manager role. Think about specific examples that highlight your skills in project management and customer service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might give you insider tips or even put in a good word for you. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up! After any interviews or meetings, shoot a quick thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Plumbing / Bathroom Technical Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant plumbing qualifications and experience. We want to see how your skills match the role of a Bathroom Technical Services Manager, so don’t hold back on showcasing your project management and customer service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us at Pimlico Plumbers. Mention your can-do attitude and how you’ve successfully managed similar projects in the past. Keep it engaging and personal!
Showcase Your Customer-Centric Approach: In your application, emphasise your experience in customer-facing roles. We love candidates who can maintain a high level of personalised service, so share examples of how you've gone above and beyond for customers in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Pimlico Plumbers!
How to prepare for a job interview at Pimlico Plumbers
✨Know Your Plumbing Stuff
Make sure you brush up on your plumbing qualifications and any relevant experience. Be ready to discuss specific projects you've managed, especially those involving bathroom installations. This will show that you’re not just knowledgeable but also practical in applying your skills.
✨Customer-Centric Mindset
Since this role is all about customer interaction, think of examples where you've provided excellent service or resolved customer issues. Prepare to share how you can maintain a high level of personalised support while upselling services, as this aligns with the company's values.
✨Project Management Skills
Be prepared to talk about your experience in project management. Highlight how you’ve coordinated teams, liaised with designers, and ensured projects meet specifications. This will demonstrate your ability to oversee installations from start to finish.
✨Dress to Impress
First impressions matter! Make sure you present yourself smartly for the interview. A professional appearance reflects your attitude towards the job and the company’s brand. Plus, it sets a positive tone for your customer-facing role.