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For Companies At a Glance
- Tasks: Lead and optimise service delivery for a top London brand.
- Company: Join Pimlico Plumbers, a renowned name in the service industry.
- Benefits: Competitive salary and the chance to shape service delivery.
- Why this job: Make a real impact in a fast-paced operational environment.
- Qualifications: Experience in service delivery or operations management required.
- Other info: Opportunity to work with a dynamic team and develop franchise partners.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Want to lead the operational engine behind one of London's most recognisable service brands? At Pimlico Plumbers, we deliver 90,000+ jobs every year through a network of 240+ multi-trade franchise engineers serving customers across the capital. We're looking for a Service Delivery Manager to lead and optimise the performance of our franchise network — ensuring the highest standards of service, availability and customer experience.
What you'll be doing:
- Leading the service delivery function and supporting our franchise engineers
- Driving performance, quality and operational efficiency
- Managing escalations and solving complex service challenges
- Recruiting, onboarding and developing high-calibre franchise partners
- Using data and insight to improve customer outcomes and operational performance
We'd love to hear from you if you:
- Have experience in service delivery or operations management
- Have worked with engineers or field-based teams
- Are a strong relationship builder who can challenge and support stakeholders
- Thrive in fast-paced operational environments
Salary: Competitive, depending on experience
Join an iconic London brand and help shape the future of service delivery at Pimlico. Apply via LinkedIn or get in touch for a confidential conversation.
Senior Service Delivery Manager in London employer: Pimlico Plumbers
Contact Detail:
Pimlico Plumbers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Pimlico Plumbers. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in service delivery and operations management. This will help you stand out when you get the chance to showcase your expertise.
✨Tip Number 3
Be ready for the fast-paced environment! Brush up on your problem-solving skills and think of examples where you've successfully managed escalations or complex challenges. This will show you're the right fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Pimlico team. Let’s make it happen!
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Delivery Manager. Highlight your experience in service delivery and operations management, especially if you've worked with engineers or field-based teams. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team at Pimlico Plumbers. Share specific examples of how you've driven performance and solved complex service challenges in the past. We love a good story!
Showcase Your Relationship-Building Skills: As a Senior Service Delivery Manager, you'll need to build strong relationships with stakeholders. In your application, give us a glimpse of how you've successfully collaborated with others in fast-paced environments. We want to know how you can challenge and support our franchise partners!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Don’t miss out on the opportunity to join an iconic London brand!
How to prepare for a job interview at Pimlico Plumbers
✨Know the Brand Inside Out
Before your interview, make sure you research Pimlico Plumbers thoroughly. Understand their service delivery model, their franchise network, and what sets them apart in the industry. This knowledge will help you demonstrate your genuine interest and show how you can contribute to their operational success.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in service delivery or operations management. Focus on situations where you've successfully managed escalations or improved performance metrics. This will help the interviewers see how your skills align with their needs.
✨Emphasise Relationship Building
As a Senior Service Delivery Manager, strong relationships are key. Be ready to discuss how you've built and maintained relationships with stakeholders in previous roles. Share examples of how you've challenged and supported teams to achieve better outcomes, as this will resonate well with their expectations.
✨Data-Driven Decision Making
Pimlico Plumbers values data and insights for improving customer outcomes. Be prepared to talk about how you've used data in your previous roles to drive operational efficiency and enhance service delivery. Highlight any tools or methodologies you've employed to analyse performance and implement improvements.