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- Tasks: Lead daily operations and drive strategic initiatives for a premium home services brand.
- Company: Join Pimlico Plumbers, London's top home services provider with over 45 years of heritage.
- Benefits: Be part of a global leader with strong growth ambitions and a visible role in shaping operations.
- Why this job: Make a real impact on operations, culture, and customer experience in a dynamic environment.
- Qualifications: Proven experience as an Operations Director or Senior General Manager, ideally in building services.
- Other info: Work from our Lambeth headquarters in the heart of London.
The predicted salary is between 43200 - 72000 £ per year.
Pimlico Plumbers, London’s No.1 premium home services provider, is looking for an experienced Head of Business Operations to play a pivotal role in the next phase of our growth. Reporting to the UK Managing Director, this is a senior, hands-on leadership position with responsibility for the day-to-day operational performance of the brand, ensuring strategic plans are effectively translated into operational execution.
About the role:
- You’ll work closely with the leadership team to align business functions, drive commercial performance, and deliver key strategic initiatives.
- A major focus of the role will be overseeing the delivery of a new, brand-defining showroom project, alongside continuous improvement across operations.
- You’ll have responsibility for core operational functions including HR, IT, Health & Safety, Transport and Facilities, while building strong relationships with franchisees, suppliers, and internal stakeholders.
What we’re looking for:
- This role would suit a proven Operations Director or Senior General Manager, ideally from a building services or facilities management background.
- You’ll bring strong commercial acumen, a hands-on leadership style, and the ability to motivate and develop high-performing teams.
Be part of a highly recognisable, premium London brand with over 45 years of heritage. Join the wider Neighborly Group, a global leader in home services with strong investment and growth ambitions. Play a visible role in shaping operations, culture, and customer experience. Based at our Lambeth headquarters, at the heart of London. Level: Senior leadership.
If this sounds like the right next step for you, we’d love to hear from you.
Head of Business Operations in London employer: Pimlico Plumbers
Contact Detail:
Pimlico Plumbers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a new opportunity. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the ideal candidate for the Head of Business Operations role. Highlight your leadership experience and how you can drive operational performance and strategic initiatives effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Business Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Business Operations role. Highlight your experience in operational performance and leadership, especially in building services or facilities management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this position. Share specific examples of how you've driven commercial performance and led teams to success. Let your personality shine through – we love a bit of character!
Showcase Your Strategic Thinking: In your application, demonstrate your ability to translate strategic plans into operational execution. We’re looking for someone who can oversee projects like our new showroom while continuously improving operations. Make sure to highlight relevant experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team at Pimlico Plumbers!
How to prepare for a job interview at Pimlico Plumbers
✨Know Your Operations Inside Out
Make sure you’re well-versed in the operational aspects of the role. Brush up on your knowledge of HR, IT, Health & Safety, Transport, and Facilities management. Being able to discuss these areas confidently will show that you’re ready to take on the responsibilities of the Head of Business Operations.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership approach. Think about times when you’ve motivated teams or driven performance improvements. This is a senior role, so demonstrating your ability to lead and inspire others will be crucial.
✨Align with Their Vision
Research Pimlico Plumbers and the Neighborly Group to understand their strategic goals and values. Be ready to discuss how your experience aligns with their vision for growth and operational excellence. This shows that you’re not just looking for any job, but that you’re genuinely interested in contributing to their success.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges or drive a new project, like the showroom initiative. Think through potential scenarios and how you would approach them, as this will demonstrate your strategic thinking and problem-solving skills.
