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- Tasks: Lead operations and drive growth for London's top home services brand.
- Company: Pimlico Plumbers, a premium service provider with 45+ years of experience.
- Benefits: Competitive salary, strong investment in growth, and career development opportunities.
- Why this job: Shape the future of a renowned brand and make a real impact.
- Qualifications: Senior leadership experience and a background in service operations preferred.
- Other info: Join a fast-paced environment with a focus on operational excellence.
The predicted salary is between 43200 - 72000 £ per year.
Pimlico Plumbers — London's No.1 premium home services provider — is looking for a General Manager – Operations to lead the operational engine of one of the capital's most recognisable service brands. With 45+ years of growth, 90,000+ jobs completed annually, and 240+ franchise engineers across London, this is a rare opportunity to take the operational reins of a fast-moving, high-performance service business.
The Role
Reporting to the UK Managing Director, you will be responsible for the day-to-day leadership and operational performance of the Pimlico brand. You'll align teams, optimise processes, and drive commercial growth while maintaining the premium service standards the brand is known for. This is a hands-on leadership role — perfect for a commercially minded operator who thrives in fast-paced service environments.
Key Responsibilities
- Lead operational delivery across service, HR, IT, H&S, transport and facilities
- Translate strategy into operational execution and measurable performance
- Drive operational efficiency and continuous improvement across the business
- Deliver key projects including the development of a new premium showroom
- Work closely with leadership and franchise partners to deliver growth
- Monitor performance, manage budgets and drive profitability
- Lead, coach and develop teams to deliver operational excellence
About You
- Senior leadership experience as a General Manager / Operations Director
- Background in facilities management, building services or multi-site service operations preferred
- Strong commercial and financial acumen
- Hands-on leadership style with excellent people skills
- Proven ability to drive operational improvement and growth
Why Join Pimlico?
- Iconic London brand with 45+ years of market leadership
- Part of the global Neighborly home services group
- Fast-growing business with strong investment and expansion plans
- Opportunity to shape the future of a premium service brand
Salary: Competitive, dependent on experience
General Manager Operations in London employer: Pimlico Plumbers
Contact Detail:
Pimlico Plumbers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on an opportunity at Pimlico Plumbers or similar companies.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and what makes them tick. This will help you align your experience with their needs and show that you're genuinely interested in leading their operations.
✨Tip Number 3
Showcase your hands-on leadership style during interviews. Share specific examples of how you've led teams to success in fast-paced environments. This will demonstrate that you can thrive in the dynamic world of Pimlico Plumbers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace General Manager Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the General Manager – Operations role. Highlight your leadership experience and any relevant achievements in operational efficiency or team development.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Pimlico Plumbers. Share specific examples of how you've driven growth and improved operations in previous roles.
Showcase Your Commercial Acumen: Since this role requires strong commercial and financial skills, be sure to include any relevant metrics or outcomes from your past experiences. We want to see how you've positively impacted profitability and performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pimlico Plumbers!
How to prepare for a job interview at Pimlico Plumbers
✨Know the Brand Inside Out
Before your interview, make sure you research Pimlico Plumbers thoroughly. Understand their history, values, and what sets them apart in the home services market. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their continued success.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss your hands-on approach and provide examples of how you've successfully led teams in fast-paced environments. Highlight specific instances where you've driven operational improvements or fostered team development.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and operational acumen. Think about challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Align with Their Vision for Growth
Pimlico is looking for someone who can drive commercial growth while maintaining premium service standards. Be ready to discuss your vision for operational excellence and how you plan to align teams and processes to achieve business objectives. Show them you're not just a fit for the role, but also for their future.