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- Tasks: Lead operations and enhance customer success in a fast-paced contact centre.
- Company: A top servicing company in the UK with a dynamic team culture.
- Benefits: Full-time role with career growth opportunities and supportive environment.
- Why this job: Make a real impact on team performance and customer satisfaction.
- Qualifications: Minimum 2 years' experience in contact centre management and strong leadership skills.
- Other info: Join a vibrant team dedicated to excellence in customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading servicing company in the United Kingdom is seeking a Contact Centre Deputy Manager to oversee operations and drive team performance. The ideal candidate will have a minimum of 2 years' experience in contact centre management, thrive in a fast-paced environment, and demonstrate strong leadership and communication skills. This full-time role offers opportunities for career growth within a supportive and dynamic team culture, ensuring customer satisfaction through effective performance management.
Contact Centre Deputy Manager: Lead Ops & Customer Success in London employer: Pimlico Plumbers
Contact Detail:
Pimlico Plumbers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Deputy Manager: Lead Ops & Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a new role. You never know who might have the inside scoop on opportunities at companies like ours.
✨Tip Number 2
Prepare for those interviews! Research common questions for contact centre management roles and practice your responses. We want to see how you can lead a team and drive performance, so be ready to showcase your skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet us, let your passion for customer success shine through. We love candidates who can connect with our team culture and demonstrate their commitment to customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our dynamic team.
We think you need these skills to ace Contact Centre Deputy Manager: Lead Ops & Customer Success in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre management. We want to see how you've led teams and improved performance, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership skills and how you thrive in fast-paced environments. Let us know why you're the perfect fit for our team.
Showcase Your Communication Skills: As a Contact Centre Deputy Manager, strong communication is key. In your application, demonstrate how you've effectively communicated with teams and customers in the past. We love clear and engaging writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Pimlico Plumbers
✨Know Your Stuff
Make sure you understand the ins and outs of contact centre operations. Brush up on key metrics like call handling times and customer satisfaction scores. This will show that you're not just familiar with the role but also passionate about driving performance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to inspire and manage effectively.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since this role requires strong communication skills, consider doing mock interviews with a friend or using video to refine your delivery. Remember, clarity is key!
✨Emphasise Customer Success
Be ready to discuss how you've previously ensured customer satisfaction. Share specific strategies you've implemented to improve service quality and how they positively impacted the customer experience. This will highlight your commitment to excellence in customer service.
