At a Glance
- Tasks: Turn customer enquiries into confirmed bookings and support our franchisees.
- Company: Join Pimlico Plumbers, a trusted name in home services across London.
- Benefits: Competitive pay, flexible shifts, and a chance to grow with a premium brand.
- Other info: Fast-paced environment with opportunities for team success and personal growth.
- Why this job: Gain valuable experience in sales and customer service while making a real impact.
- Qualifications: Sales experience and strong communication skills are a must.
The predicted salary is between 25000 - 28500 £ per year.
At Pimlico Plumbers, one of London’s most recognised and trusted home‑service brands, every customer enquiry matters. As a Booking Coordinator, you’ll play a key role in turning incoming enquiries into confirmed bookings, supporting both our customers and our franchisees. Based in our busy Lambeth contact centre, this role combines sales, customer service, and coordination. You’ll be speaking with customers who genuinely need our services, helping them understand their options, securing bookings, and ensuring jobs are scheduled efficiently. If you’re confident, organised, and comfortable with a performance‑driven environment, this role offers a great opportunity to build experience with a premium household name.
What You’ll Be Doing
- Handling inbound customer enquiries and converting them into confirmed bookings
- Using effective questioning and sales skills to identify upsell or cross‑sell opportunities
- Scheduling engineers efficiently to support customer satisfaction and operational performance
- Accurately recording job details in our CRM so engineers arrive fully prepared
- Providing clear, professional customer service via phone, email, and chat
- Representing the Pimlico Plumbers brand with consistency and care at every interaction
What You’ll Bring
- Previous sales or conversion‑focused experience, ideally in a call‑centre or customer environment
- Strong communication skills and the ability to build rapport quickly
- Confidence working in a fast‑paced, high‑volume setting
- Good attention to detail and comfort using CRM systems
- A genuine commitment to delivering a high standard of customer service
- Motivation to meet targets and contribute to team success
About the Role
This position blends three important areas:
- Sales – securing bookings and identifying opportunities
- Customer Service – offering a supportive, professional experience
- Administration – ensuring information is accurate and complete
This role is fully office‑based.
Shifts & Compensation
8‑hour shifts between 7am and 10:30pm, including alternate weekends. 10% uplift in base day‑rate when working 12:30pm to 8pm OR 2pm to 10:30pm.
Booking Coordinator in London employer: Pimlico Plumbers
Pimlico Plumbers is an excellent employer that fosters a dynamic and supportive work culture, perfect for those who are passionate about driving growth in the home services sector. With competitive salaries, generous holiday allowances, and access to a company gym, employees are encouraged to thrive both professionally and personally. The opportunity for career advancement and the emphasis on building strong relationships make this role particularly rewarding for ambitious individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pimlico Plumbers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pimlico Plumbers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Booking Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pimlico Plumbers:Your cover letter is your chance to shine! Tell us why you want to work at Pimlico Plumbers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pimlico Plumbers!
How to prepare for a job interview at Pimlico Plumbers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
