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For Companies At a Glance
- Tasks: Lead operations and drive growth for London's top home services brand.
- Company: Pimlico Plumbers, a premium service provider with 45+ years of experience.
- Benefits: Competitive salary, strong investment in growth, and career development opportunities.
- Why this job: Shape the future of a renowned brand and make a real impact.
- Qualifications: Senior leadership experience and a background in service operations preferred.
- Other info: Join a fast-paced environment with a focus on operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Pimlico Plumbers — London’s No.1 premium home services provider — is looking for a General Manager – Operations to lead the operational engine of one of the capital’s most recognisable service brands. With 45+ years of growth, 90,000+ jobs completed annually, and 240+ franchise engineers across London, this is a rare opportunity to take the operational reins of a fast-moving, high-performance service business.
The Role
Reporting to the UK Managing Director, you will be responsible for the day-to-day leadership and operational performance of the Pimlico brand. You'll align teams, optimise processes, and drive commercial growth while maintaining the premium service standards the brand is known for. This is a hands-on leadership role — perfect for a commercially minded operator who thrives in fast-paced service environments.
Key Responsibilities
- Lead operational delivery across service, HR, IT, H&S, transport and facilities
- Translate strategy into operational execution and measurable performance
- Drive operational efficiency and continuous improvement across the business
- Deliver key projects including the development of a new premium showroom
- Work closely with leadership and franchise partners to deliver growth
- Monitor performance, manage budgets and drive profitability
- Lead, coach and develop teams to deliver operational excellence
About You
- Senior leadership experience as a General Manager / Operations Director
- Background in facilities management, building services or multi-site service operations preferred
- Strong commercial and financial acumen
- Hands-on leadership style with excellent people skills
- Proven ability to drive operational improvement and growth
Why Join Pimlico?
- Iconic London brand with 45+ years of market leadership
- Part of the global Neighborly home services group
- Fast-growing business with strong investment and expansion plans
- Opportunity to shape the future of a premium service brand
💰 Salary: Competitive, dependent on experience
General Manager Operations employer: Pimlico Plumbers
Contact Detail:
Pimlico Plumbers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current or former employees of Pimlico Plumbers. You never know who might have the inside scoop on the hiring process or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Pimlico Plumbers thoroughly. Understand their values, recent projects, and what makes them stand out in the market. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Showcase your leadership style during interviews. Be ready to share examples of how you've led teams, improved processes, and driven growth in previous roles. This is your chance to demonstrate that you’re the hands-on leader they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pimlico team and ready to take on the operational reins.
We think you need these skills to ace General Manager Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that align with the General Manager – Operations role. Highlight your leadership experience and any relevant achievements in operational efficiency or team development.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Pimlico Plumbers. Share specific examples of how you've driven growth and improved operations in previous roles.
Showcase Your Commercial Acumen: Since this role requires strong commercial and financial skills, be sure to include any relevant metrics or outcomes from your past experiences. Numbers speak volumes, so don’t shy away from showcasing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pimlico Plumbers!
How to prepare for a job interview at Pimlico Plumbers
✨Know the Brand Inside Out
Before your interview, make sure you research Pimlico Plumbers thoroughly. Understand their history, values, and what sets them apart in the home services market. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their continued success.
✨Showcase Your Leadership Style
As a General Manager, your leadership style is crucial. Be prepared to discuss specific examples of how you've led teams in the past, particularly in fast-paced environments. Highlight your hands-on approach and how you've successfully driven operational improvements and growth in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and operational acumen. Think about challenges you've faced in previous positions and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Align with Their Vision
Pimlico Plumbers is looking for someone who can translate strategy into operational execution. Be ready to discuss how you would align teams and optimise processes to drive commercial growth while maintaining premium service standards. Show them that you understand their goals and are excited to help achieve them.