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- Tasks: Engage customers, convert enquiries into bookings, and coordinate service calls.
- Company: Join Pimlico Plumbers, London's largest independent servicing company.
- Benefits: Part-time hours with fun incentives based on sales performance.
- Why this job: Be at the forefront of customer service and sales in a vibrant call centre.
- Qualifications: Sales and customer service experience with strong communication skills.
- Other info: Flexible shifts available on weekends with opportunities for career growth.
The predicted salary is between 13 - 16 £ per hour.
At Pimlico Plumbers, we're not just London's largest independent servicing and maintenance company, we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighbourly family, we now have even more resources and broader opportunities for career growth in the service industry.
The Booking Coordinator role is a crucial part in our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend client’s properties and is key to excellent service management.
Experience:We are looking for someone with a proven track record of driving sales and meeting targets in a customer-centric environment; at least 1 year's experience of Sales and Customer Service. You will also demonstrate the ability to convert enquiries into successful bookings through strategic engagement and persuasive communication skills.
Key Responsibilities:- Engage with customers to understand their needs and convert these interactions into booked services.
- Schedule and organise service calls, utilising sales skills to upsell or cross-sell services that meet the customers’ requirements.
- Communicate effectively with franchisees, ensuring they are briefed in readiness for customer visits.
- Record bookings accurately on our bespoke CRM to ensure franchisees have clear guidance in relation to the customer’s issue.
- Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.
- Good communication skills, essential for building rapport with our client base.
- Ability to multitask and navigate various communication channels in a high-energy setting.
- Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico.
- Clear understanding of first-class service and understanding the importance of customer engagement.
- Great attention to detail – ensuring information is collated and recorded accurately.
This role is a mix between the following:
- Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
- Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
- Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
8-hour or 10-hour shifts between the hours of 7am - 7pm. Saturday and Sunday.
Supplemental Pay:Various fun incentives based on sales performance.
Weekend Booking Coordinator employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Booking Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pimlico Plumbers and their customer service ethos. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since the role is all about converting enquiries into bookings, think of examples from your past experiences where you've successfully upsold or cross-sold services. Be ready to share these during your interview.
✨Tip Number 3
Show off your communication skills! Whether it's through phone, email, or chat, make sure you demonstrate how you can engage with customers effectively. Use clear and friendly language to convey your points.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Pimlico Plumbers. Don’t miss out!
We think you need these skills to ace Weekend Booking Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Weekend Booking Coordinator role. Highlight your sales experience and customer service skills, showing us how you can convert enquiries into bookings like a pro!
Show Off Your Communication Skills: Since this role is all about engaging with customers, let your communication skills shine through in your written application. Use clear and friendly language to demonstrate how you can build rapport and handle customer interactions effectively.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Show us that you can accurately record information by presenting a polished and professional application.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at Pimlico Plumbers!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Stuff
Before the interview, make sure you understand Pimlico Plumbers' services and values. Familiarise yourself with their customer service approach and sales techniques. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare examples from your past experience where you've successfully converted enquiries into bookings. Highlight specific situations where your persuasive communication made a difference. This will illustrate your ability to drive sales and meet targets, which is crucial for this role.
✨Practice Empathy
Since the role involves engaging with customers, practice how you would handle various customer scenarios. Think about how to empathise with their needs while also upselling services. Showing that you can balance professionalism with a personal touch will set you apart.
✨Be Tech-Savvy
Brush up on your technological skills, especially if you have experience with CRM systems. Be ready to discuss how you've used technology to manage customer data or track bookings in the past. This will reassure them that you can handle the administrative side of the job efficiently.
