At a Glance
- Tasks: Lead a showroom, manage operations, and guide customers through kitchen transformations.
- Company: Join Neighborly, a leading home services company with a family-oriented culture.
- Benefits: Earn a competitive salary, enjoy bonuses, and access comprehensive training.
- Other info: Be part of a supportive team and engage with the community.
- Why this job: Kickstart your career with a clear path to business ownership and personal financial security.
- Qualifications: Management experience preferred; strong people skills and sales focus are essential.
The predicted salary is between 50000 - 50000 £ per year.
LOCATION: Taunton
TYPE: Showroom based
SALARY: £50,000 OTE with uncapped bonus
HOURS: 40 hours per week
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010, the company has focused on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Dream Doors: Established in 1999, Dream Doors is the UK’s Number One showroom-based kitchen makeover company, specialising in transforming existing kitchens into stunning, functional spaces, without the cost and disruption of a full renovation. Our innovative approach, high-quality products, and exceptional customer service have made us a trusted name in the home improvement industry.
REPORTING STRUCTURE
REPORTS TO: Managing Director
DIRECT REPORTS: Sales Consultants, Driver & Operations Assistant
KEY RELATIONSHIPS: Brand Leader, Business Development Manager, Finance & Sales Admin team, Shared functions (marketing, IT, HR)
PURPOSE OF THE ROLE
This is more than a management role; it’s a launchpad for future business ownership. As the Retail Sales & Operations Manager, you’ll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful employment period, you’ll have the opportunity to purchase and operate the business as a business owner.
KEY RESPONSIBILITIES
- Drive growth and profitable turnover for the business.
- Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Customer Consultations: Provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions.
- Sales & Quoting: Creating an in-home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments.
- Following up enquiries and unsold appointments.
- Carry out post-sale surveys which will require a keen eye for detail when taking measurements.
- Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations.
- Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.
- Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.
- Recruit, train, coach and guide the in-house team, including all aspects of HR management.
- Any other reasonable duty that falls within your capabilities.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE: Previous management experience advantageous.
SKILLS / KNOWLEDGE:
- IT literate (Microsoft Office/CRM)
- Excellent commercial attributes – with strong business acumen, sales-focused, relationship builder, and an engaging networker.
- Strong leadership and organisational skills.
- Excellent communication and customer service abilities.
- Financial acumen and understanding of business principles.
- Awareness of previous execution of the sales process.
- Background and understanding of the customer journey/experience.
- UK driving licence.
BEHAVIOURS
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self-Motivated & Hardworking
- Problem Solver
- Proactive & hands-on
- Able to work independently and as part of a team
WHAT WE CAN OFFER
- Competitive salary with performance bonuses
- Comprehensive training and support from us (the franchisor)
- A clear and supported pathway to franchise ownership
- Access to a proven business model with strong brand recognition
- A collaborative and supportive team environment
- The opportunity to purchase and operate as a business owner
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation.
Retail & Operations Manager - Taunton employer: Pimlico Plumbers Ltd
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and personal growth. As a Retail & Operations Manager in Taunton, you'll benefit from competitive salaries, performance bonuses, and a clear pathway to franchise ownership, all while working in a supportive environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Operations Manager - Taunton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to current employees at Neighbourly. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for that interview! Research Neighbourly and its brands thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions but also show your genuine interest in the role of Retail Sales & Operations Manager.
✨Tip Number 3
Showcase your skills! When you get the chance to meet with hiring managers, highlight your leadership and sales experience. Use specific examples from your past roles to demonstrate how you can drive growth and manage operations effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the showroom manager role.
We think you need these skills to ace Retail & Operations Manager - Taunton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming kitchens and leading a team. Share your personal experiences that relate to our mission at Dream Doors.
Tailor Your CV:Make sure your CV is tailored to the Retail Sales & Operations Manager position. Highlight relevant management experience and any customer service roles you've had. We love seeing how your skills align with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show off your organisational skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a quality we value!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know the Brand Inside Out
Before your interview, make sure you research Dream Doors and Neighborly thoroughly. Understand their products, services, and what sets them apart in the home improvement industry. This knowledge will help you demonstrate your genuine interest and align your answers with their values.
✨Showcase Your Leadership Skills
As a Retail Sales & Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style, how you motivate others, and any specific achievements that highlight your ability to drive growth and improve operations.
✨Prepare for Customer Scenarios
Expect questions about customer interactions and how you handle various situations. Think of specific examples where you've provided excellent customer service or resolved conflicts. This will show your potential employer that you're capable of guiding customers through their kitchen makeover journey.
✨Demonstrate Financial Acumen
Since the role involves understanding business principles and financial reporting, be ready to discuss your experience with P&L statements and budgeting. Highlight any relevant experience that showcases your ability to manage finances effectively, as this is crucial for driving profitable turnover.
