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- Tasks: Guide customers through their kitchen makeover journey and provide expert design consultations.
- Company: Join a leading home services company with a strong reputation for growth and support.
- Benefits: Enjoy competitive salary, flexible hours, and comprehensive training in a supportive team environment.
- Why this job: Make a real impact by helping customers transform their kitchens and homes.
- Qualifications: Customer service experience is essential; retail or design background is a plus.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services, landing in the UK in 2010 with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Dream Doors:
Dream Doors Ltd is a highly recognised, established market leader in the kitchen makeover/refurbishment industry with a network of approximately 100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighborly UK’s group of brands.
REPORTING STRUCTURE
REPORTS TO: Retail & Operations Manager
KEY RELATIONSHIPS: Showroom team, Brand Leader, Business Development Manager
PURPOSE OF THE ROLE
As Sales Consultant, you’ll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
KEY RESPONSIBILITIES:
- Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Enquiry management: via telephone, email, social media & face-to-face interactions, responsible for gathering all relevant information from customer enquiries prior to booking a home & showroom visit to understand customers’ needs.
- Customer Consultations: provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions.
- Arranging and booking appointments for the Retail & Operations Manager to carry out home visits.
- Following up enquiries and unsold appointments.
- Liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations.
- Carrying out general duties around the showroom as required.
- Working as a part of a small team, helping in all departments as business dictates.
- Opening/closing showroom (key holder duties).
- Any other reasonable duty that falls within your capabilities.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Previous customer service experience essential.
- Ideally worked within a retail kitchen setting (or interior design).
- Understanding and awareness of home transformation and design.
- A background in retail sales advantageous.
SKILLS / KNOWLEDGE:
- IT literate (Microsoft Office/CRM).
- Excellent communication skills and customer service knowledge.
- Able to demonstrate strong organisational ability.
- Ability to work independently, identify challenges and be solution focused.
BEHAVIOURS:
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self-Motivated & Hardworking
- Problem Solver
- Proactive & hands-on
- Willingness to learn and follow a proven franchise model
- Confident, approachable, with a positive mindset
WHAT WE CAN OFFER:
- Competitive salary
- Comprehensive training and support
- A collaborative and supportive team environment
- Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays
INCLUSIVITY STATEMENT: Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Sales Consultant - Ipswich employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Ipswich
✨Tip Number 1
Get to know the company inside out! Research Neighborly and its brands like Dream Doors. Understanding their values and services will help you connect better during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain how your previous customer service experience can benefit the showroom. Show them you’re not just a fit for the role, but a perfect match for their team.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Sales Consultant - Ipswich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Sales Consultant role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Products
Familiarise yourself with the kitchen makeover products and services offered by Dream Doors. Being able to discuss specific items like kitchen doors, worktops, and appliances will show your expertise and enthusiasm for the role.
✨Practice Your Customer Interaction Skills
Since you'll be the first point of contact for customers, practice how you would engage with them. Role-play different scenarios, such as handling enquiries or providing design consultations, to build your confidence and communication skills.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that demonstrate your organisational abilities. Whether it’s managing a busy showroom or coordinating appointments, being able to illustrate your skills will impress the interviewers.
✨Emphasise Your Team Spirit
This role involves working closely with a small team, so highlight your ability to collaborate and support others. Share instances where you've contributed to a team environment, showing that you're not just a lone wolf but a team player.
