At a Glance
- Tasks: Engage with customers, manage enquiries, and close sales for home services.
- Company: Join Pimlico Plumbers, London's top premium service provider with a strong reputation.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Collaborative environment with a focus on personal and professional development.
- Why this job: Be part of a dynamic team making a real difference in home services.
- Qualifications: 2 years in sales, strong communication skills, and a customer-focused mindset.
The predicted salary is between 24300 - 29700 £ per year.
At Pimlico Plumbers, we are London's No.1 Premium Service Provider and have been improving and maintaining properties for over 45 years. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our service and the effectiveness of our sales strategies. As part of the Neighborly family, we now have even more resources and broader opportunities for further growth.
In this role you will work as part of our sales executive team, focusing on smaller opportunities and engineer recommendations. This role will handle enquiries related to works up to a total value of one day’s labour (circa £1000.00).
Key Responsibilities:
- Following up on engineer recommendations for works up to around £1000.00.
- Managing high-volume customer interactions, ensuring excellent service and effective communication.
- Negotiating estimates with customers to convert them into bookings.
- Collaborating with engineers to close sales opportunities.
- Maintaining accurate and up-to-date data in Excel spreadsheets, including forecasts, pipelines, and sales outcomes.
- Achieving individual and team sales targets and KPIs.
- Handling all associated administration efficiently and accurately.
- Report and follow up on all engineer Further works ‘on hold’ jobs, including awaiting payments, or on hold awaiting materials.
Key Experience and Skills:
- At least 2 years' experience in a technical or outbound sales environment, preferably within the trade or service industry.
- Demonstrated success in meeting and exceeding sales targets and revenue goals.
- Good understanding with CRM systems and Microsoft packages.
- Ability to work collaboratively with other departments, engineers and project managers.
- Highly organised and detail-oriented, with a strong ability to prioritise tasks in a fast-paced environment.
- A customer-centric mindset with the ability to build rapport and trust, ensuring a positive sales experience.
- Strong problem-solving skills and the capacity to think creatively to overcome objections and close deals effectively.
- Excellent negotiation expertise with strong persuasion and influencing skills both written and verbal to secure sales and manage expectations.
- An understanding or familiarity with trades, plumbing, or property maintenance sectors.
- A collaborative team player with the willingness to contribute to team success while excelling individually.
Critical Success Factors:
- Quarterly and annual revenue targets are consistently met or exceeded.
- Engineer recommendations and written estimates are followed up promptly and effectively.
- Customer interactions and negotiations align with Pimlico’s standards for professionalism and brand representation.
Sales Associate employer: Pimlico Plumbers Ltd
At Neighborly, we pride ourselves on being a market leader in the home service industry, offering a supportive and collaborative work environment that fosters employee growth and innovation. As an Internal Recruiter based in London, you'll have the opportunity to influence recruitment processes while working with a diverse range of stakeholders in a company that values its people and invests in their development. Join us to be part of a dynamic team that is committed to delivering exceptional service and creating a positive impact in the community.
