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- Tasks: Provide top-notch admin support and ensure smooth customer journeys for our franchise network.
- Company: Join Dream Doors, a leading name in kitchen makeovers with a vibrant team culture.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for growth.
- Other info: Work in a supportive environment that values inclusivity and personal development.
- Why this job: Be part of a dynamic team making a real difference in customers' homes.
- Qualifications: Previous admin experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
LOCATION: Brackley, Northamptonshire
HOURS: 40 hours per week
REPORTING TO: Financial Controller
Brand Info: Dream Doors Ltd is a highly respected, award‐winning market leader in kitchen makeovers and refurbishments, with a network of around 90 franchisees across the UK. As part of the Neighbourly family, Dream Doors is committed to delivering exceptional service and helping customers enhance their homes with confidence.
PURPOSE OF THE ROLE
To deliver first-class administrative and customer service support to our franchise network, ensuring a smooth customer journey - from logging sales and processing orders to liaising with suppliers.
KEY RESPONSIBILITIES
- Log and track turnover; match customer contracts to goods orders.
- Approve orders, resolve queries, make amendments and obtain supplier quotations.
- Process daily orders once payment is received and raise purchase orders.
- Provide estimated delivery dates and dispatch confirmations.
- Carry out credit control to ensure goods orders are processed within 28 days of sale.
- Record damaged/missing items and maintain daily logs.
- Log completion certificates.
- Send Checkatrade cards to customers.
- Handle customer complaints and general phone queries.
- Order flowers and gifts for the network when required.
- Issue franchise agreements.
- Arrange conference facilities for training days and meetings.
- Undertake any other reasonable duties within capability.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Previous administration experience
- Basic financial administration desirable
- Confident using Microsoft Office
- CRM experience beneficial
SKILLS / KNOWLEDGE:
- Strong communication and relationship-building skills
- Excellent customer service
- Highly organised with strong time-management skills
- Professional, calm telephone manner
BEHAVIOURS
- High attention to detail
- Able to work independently and as part of a team
- Deadline-driven and self-motivated with a willingness to learn
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Sales Administrator employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Get to know the company! Research Dream Doors and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect Sales Administrator. Highlight your admin experience and customer service skills, and don’t forget to mention your knack for organisation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dream Doors family.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight your previous administration experience and any relevant skills, like your proficiency in Microsoft Office and CRM systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Don’t forget to mention your strong communication and customer service skills – they’re key for us!
Showcase Your Organisational Skills: As a Sales Administrator, being organised is crucial. In your application, give examples of how you've managed multiple tasks or projects effectively in the past. We love seeing candidates who can juggle responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Dream Doors!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities and how they contribute to the overall success of the company. This will help you articulate how your skills align with their needs.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer.
✨Brush Up on Your Tech Skills
The job mentions using Microsoft Office and CRM systems, so be ready to discuss your experience with these tools. If you have any specific achievements or projects that highlight your proficiency, make sure to bring them up during the conversation.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, the company's approach to training, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.