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- Tasks: Investigate and resolve drainage issues for homes and businesses while providing excellent customer service.
- Company: Join Neighborly, the world's largest home service company with a family-oriented culture.
- Benefits: Enjoy a competitive salary, bonus scheme, pension, and opportunities for overtime.
- Why this job: Make a real difference in people's lives by solving drainage problems and enhancing their homes.
- Qualifications: 1 year of drainage experience and a full UK driving licence required.
- Other info: Dynamic role with on-call responsibilities and great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff, gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Brand Info:
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighborly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customers’ homes and businesses.
The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
Experience/skills/knowledge:
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 year’s experience/knowledge of plumbing principles.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder (preferred).
- Ability to use a mobile telephone (calls, photos, email and CRM Application etc.).
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the on-boarding process.
- To be able to work as part of an on-call rota providing a 24 hr service.
Characteristics:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal orientated and willing to learn.
- Able to work on your own and enjoy working outside.
- Motivated.
- Customer centric.
Liaise with commercial and domestic customers on site. Customer service – engaging with customers in a professional manner. Investigate and diagnose issues via site surveys. Advise customers as to solutions and implement accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
Use high-pressure water jetters, CCTV camera survey equipment and rods. Identify potential concerns and make recommendations to customers for additional work. Interpret and work with drainage drawings, operating independently in areas of expertise. Drive Brand awareness through professional appearance, interactions and technical knowledge. Share knowledge and best practice with colleagues. Make recommendations to the Regional Development Managers to the success of the region. Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.
Additional pay:
- Bonus scheme
Benefits:
- Company pension
Schedule:
- Overtime
- Weekend availability
Experience:
- Drainage: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location:
On the road
Drainage Engineer - Portsmouth employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Portsmouth
✨Tip Number 1
Get to know the company! Research Neighborly and its brands like Drain Doctor. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments. As a Drainage Engineer, you might face hands-on tests. Brush up on your skills with high-pressure water jetting and CCTV equipment to impress during the interview process.
✨Tip Number 4
Don’t forget to showcase your customer service skills! Being customer-centric is key in this role. Share examples of how you've positively impacted customers in past jobs to highlight your fit for the team.
We think you need these skills to ace Drainage Engineer - Portsmouth
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in the drainage sector. We want to see how your skills align with what we do at Drain Doctor, so don’t hold back on sharing relevant examples!
Tailor Your Application: Take a moment to tailor your application to the specific role of Drainage Engineer. Use keywords from the job description to show us you understand what we're looking for and how you fit into our team.
Be Professional Yet Personable: While we appreciate professionalism, we also love a bit of personality! Let your unique voice shine through in your written application, but keep it relevant to the role and our values.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Drainage Stuff
Make sure you brush up on your drainage knowledge before the interview. Familiarise yourself with common issues, solutions, and the equipment you'll be using, like high-pressure water jetters and CCTV cameras. This will show that you're not just a candidate but someone who understands the field.
✨Show Off Your Customer Service Skills
Since this role involves liaising with customers, be ready to discuss your previous experiences in customer service. Think of specific examples where you resolved issues or provided exceptional service. This will highlight your ability to engage professionally with clients.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about times when you've had to diagnose and solve problems on the job. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you tackle challenges effectively.
✨Be Ready for Practical Questions
Expect some technical questions related to drainage principles and practices. They might ask you how you'd handle specific scenarios or what steps you'd take in certain situations. Practising these types of questions can give you the confidence to answer clearly and accurately.
