At a Glance
- Tasks: Lead a showroom, manage operations, and guide customers through kitchen transformations.
- Company: Join Neighborly, a leading home services company with a family-oriented culture.
- Benefits: Competitive salary, performance bonuses, and a clear path to business ownership.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career with hands-on management experience and future ownership potential.
- Qualifications: Management experience preferred; strong communication and leadership skills essential.
The predicted salary is between 36000 - 60000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly, the company has focused on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, Neighbourly has consistently grown year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Dream Doors: Established in 1999 Dream Doors is the UK's Number One showroom-based kitchen makeover company, specialising in transforming existing kitchens into stunning, functional spaces, without the cost and disruption of a full renovation. Our innovative approach, high-quality products, and exceptional customer service have made us a trusted name in the home improvement industry. As we expand, we're offering a unique opportunity for a driven individual to manage one of our showrooms with a clear path to securing personal financial security.
REPORTING STRUCTURE
- REPORTS TO: Managing Director
- DIRECT REPORTS: Sales Consultants, Driver & Operations Assistant
- KEY RELATIONSHIPS: Brand Leader, Business Development Manager, Finance & Sales Admin team, Shared functions (marketing, IT, HR)
PURPOSE OF THE ROLE
This is more than a management role, it's a launchpad for future business ownership. As the Retail & Operations Manager, you'll be the face of our brand, guiding customers through the kitchen makeover journey, managing showroom operations, and driving local growth. After a successful employment period, you'll have the opportunity to purchase and operate the business as a business owner.
KEY RESPONSIBILITIES
- Drive growth and profitable turnover for the business.
- Showroom Management: Oversee daily operations, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Customer Consultations: Provide expert advice and design consultations to help clients reimagine their kitchens using our makeover solutions.
- Sales & Quoting: Creating an in-home quotation and presenting features and benefits with passion and enthusiasm; closing sales in the home, resolving customer concerns and taking payments.
- Following up enquiries and unsold appointments.
- Carry out post-sale surveys which will require a keen eye for detail when taking measurements.
- Project management: Liaise with installers, suppliers and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: Keep displays fresh, clean and inspiring, showcasing the latest trends and product innovations.
- Local Marketing: Build brand awareness through community engagement, local partnerships and promotional events.
- Franchise Readiness: Work closely with the franchisor to understand business operations, financials, and systems in preparation for future ownership.
- Recruit, train, coach and guide the in-house team, including all aspects of HR management.
- Any other reasonable duty that falls within your capabilities.
EXPERIENCE/SKILLS/KNOWLEDGE
- EXPERIENCE: Previous management experience advantageous.
- SKILLS / KNOWLEDGE: IT literate (Microsoft Office/CRM), Excellent commercial attributes, Strong leadership and organisational skills, Excellent communication and customer service abilities, Financial acumen and understanding of business principles, Awareness of previous execution of the sales process, Background and understanding of the customer journey/experience, UK driving licence.
BEHAVIOURS
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self-Motivated & Hardworking
- Problem Solver
- Proactive & hands-on
- Able to work independently and as part of a team
WHAT WE CAN OFFER
- Competitive salary with performance bonuses
- Comprehensive training and support from us (the franchisor)
- A clear and supported pathway to franchise ownership
- Access to a proven business model with strong brand recognition
- A collaborative and supportive team environment
- The opportunity to purchase and operate as a business owner
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Retail & Operations Manager - Hertfordshire in London employer: Pimlico Plumbers Ltd
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and collaboration. As a Retail & Operations Manager in Hertfordshire, you'll benefit from comprehensive training, a clear pathway to franchise ownership, and the opportunity to lead a passionate team in a supportive environment, all while contributing to our mission of transforming homes and lives.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Operations Manager - Hertfordshire in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Pimlico Plumbers Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Pimlico Plumbers Ltd!
We think you need these skills to ace Retail & Operations Manager - Hertfordshire in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Pimlico Plumbers Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Pimlico Plumbers Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Pimlico Plumbers Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
