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- Tasks: Guide customers through their kitchen makeover journey and manage showroom operations.
- Company: Join a leading home services company with a strong reputation for growth and support.
- Benefits: Enjoy competitive salary, flexible hours, and comprehensive training in a supportive team.
- Why this job: Make a real impact by helping customers transform their kitchens and homes.
- Qualifications: Customer service experience and a passion for home design are essential.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services, landing in the UK in 2010 with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Dream Doors:
Dream Doors Ltd is a highly recognised, established market leader in the kitchen makeover/refurbishment industry with a network of approximately 100 franchisees across the UK. The Company is multi-award winning, highly respected within the franchisee industry and is part of Neighborly UK's group of brands.
REPORTING STRUCTURE
REPORTS TO: Retail & Operations Manager
DIRECT REPORTS: None
KEY RELATIONSHIPS:
- Showroom team
- Brand Leader
- Business Development Manager
PURPOSE OF THE ROLE
As Showroom Sales Consultant, you'll be the first point of contact for the showroom, guiding customers through the kitchen makeover journey.
KEY RESPONSIBILITIES
- Carry out daily showroom & administrative duties, ensuring the showroom is welcoming, organised, and reflective of our brand standards.
- Enquiry management: via telephone, email, social media & face-to-face interactions, you will be responsible for ensuring all relevant information is gathered from customer enquiries, prior to booking a home & showroom visit to understand customers' needs.
- Customer Consultations: provide expert advice and design consultations, to help clients reimagine their kitchens using our makeover solutions.
- Arranging and booking appointments for the Retail & Operations Manager to carry out home visits.
- Following up enquiries and unsold appointments (sweeping).
- Under the direction of the Retail & Operations Manager, liaise with installers, suppliers, and customers to ensure smooth project delivery from consultation to completion.
- Visual Merchandising: Keep displays fresh, clean, and inspiring, showcasing the latest trends and product innovations, in line with current brand guidelines.
- Carrying out general duties around the showroom as required e.g. stock take, ensuring stock room and showroom are tidy.
- Working as a part of a small team, helping in all departments as business dictates.
- Opening/closing showroom (key holder duties).
- Any other reasonable duty that falls within your capabilities.
This role profile provides an indication of the role's key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Previous customer service experience essential.
- Ideally worked within a retail kitchen setting (or interior design).
- Understanding and awareness of home transformation and design.
- A background in retail sales advantageous.
SKILLS / KNOWLEDGE:
- IT literate (Microsoft Office/CRM).
- Excellent communication skills and customer service knowledge.
- Able to demonstrate strong organisational ability.
- Ability to work independently, identify challenges and be solution focused.
BEHAVIOURS
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self-Motivated & Hardworking
- Problem Solver
- Proactive & hands-on
- Willingness to learn and follow a proven franchise model
- Confident, approachable, with a positive mindset
WHAT WE CAN OFFER
- Competitive salary
- Comprehensive training and support from us
- A collaborative and supportive team environment
- Flexible working hours throughout the week and commitment to a work pattern that includes Saturdays.
INCLUSIVITY STATEMENT
Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Sales Consultant - Lichfield employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant - Lichfield
✨Tip Number 1
Get to know the company inside out! Research Neighborly and its brands like Dream Doors. Understanding their values and services will help you connect better during interviews.
✨Tip Number 2
Practice your pitch! Be ready to explain how your previous customer service experience can enhance the showroom experience. Show them you’re the perfect fit for their team.
✨Tip Number 3
Network, network, network! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Neighborly family.
We think you need these skills to ace Sales Consultant - Lichfield
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out from the crowd.
Tailor Your Application: Make sure to tailor your application to the Sales Consultant role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and know how to navigate the digital world.
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Products
Familiarise yourself with the kitchen makeover products and services offered by Dream Doors. Be ready to discuss how these can meet customer needs, as this will show your genuine interest and understanding of the role.
✨Practice Your Customer Interaction Skills
Since you'll be the first point of contact for customers, practice your communication skills. Role-play common customer scenarios with a friend to build confidence in handling enquiries and consultations effectively.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences that demonstrate your organisational abilities. Highlight how you’ve managed multiple tasks or projects simultaneously, as this is crucial for keeping the showroom running smoothly.
✨Emphasise Your Team Spirit
Be ready to discuss how you work well in a team. Share examples of how you've collaborated with others in previous roles, as this will resonate with their focus on teamwork and support within the showroom environment.
