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- Tasks: Be the go-to person for queries and admin tasks, supporting the Key Accounts Manager.
- Company: Join a leading home services company with a family-oriented culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible work environment with a focus on inclusivity and respect.
The predicted salary is between 30000 - 42000 £ per year.
ABOUT US
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world‑leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year‑on‑year.
Our Brands: Pimlico Plumbers, Drain Doctor, Bright & Beautiful, Countrywide Grounds Maintenance, Dream Doors, Greensleeves Lawn Care.
Brand Info: Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
REPORTING STRUCTURE
REPORTS TO: Key Accounts Manager
KEY RELATIONSHIPS
- Key Accounts team
- Regional Managers
- Finance team
- Tenders team
- Business Development Managers
PURPOSE OF THE ROLE
The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day‑to‑day tasks.
KEY RESPONSIBILITIES
- Creation, organisation, and maintenance of job records
- Inbound and outbound call handling
- Correspondence to customers and franchisees
- Resolution of complaints
- Contract renewals
- Quotation requests
- Purchase order management
- Invoice scheduling
- Processing and uploading orders
- Telephone and email liaison with customers regarding quotations, works orders, service delivery, customer queries
- Liaising with the accounts and tender teams, as well as the business development managers
- Credit control for key accounts
- Portal management
- Any other reasonable duty that falls within your capabilities
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Credit control experience beneficial but not essential
- Proven track record of customer service
- IT literate (Microsoft Office)
- Previous experience working on a CRM system desirable
SKILLS / KNOWLEDGE:
- Customer focused approach with a professional and friendly telephone manner
- Good attention to detail
- Ability to work on own initiative and as part of a dedicated team
- Strong communication skills
- Administration skills
BEHAVIOURS
- Positive attitude and open to change
- Flexible attitude to work
- Motivated and organised
- Proactive
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Key Accounts Administrator employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Administrator
✨Tip Number 1
Get to know the company! Research Neighborly and its brands like Countrywide Grounds Maintenance. Understanding their values and services will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since the role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Neighborly family.
We think you need these skills to ace Key Accounts Administrator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your friendly and professional approach.
Be Detail-Oriented: Attention to detail is key for this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and accurate.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing how you connect your background to what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Stuff
Before the interview, make sure you understand Neighborly's mission and values. Familiarise yourself with their brands, especially Countrywide Grounds Maintenance, as this will show your genuine interest in the role and the company.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, be ready to share specific examples of how you've handled customer queries or complaints in the past. Highlight your friendly telephone manner and any experience you have with credit control, even if it's minimal.
✨Be Organised and Detail-Oriented
The Key Accounts Administrator role requires strong administration skills. Bring along examples of how you've managed records or handled multiple tasks efficiently. This could be anything from managing schedules to processing orders—show them you can keep things running smoothly!
✨Ask Thoughtful Questions
Prepare some questions that demonstrate your interest in the role and the company. You might ask about the team dynamics or how they measure success in the Key Accounts team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
