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For Companies At a Glance
- Tasks: Manage key accounts and deliver top-notch customer service in a dynamic team.
- Company: Join Drain Doctor, a leading provider in emergency and planned drainage services.
- Benefits: Enjoy a permanent role with competitive pay and a supportive work environment.
- Other info: Great opportunity for career growth in a fast-paced, friendly atmosphere.
- Why this job: Be part of a growing company that values customer excellence and teamwork.
- Qualifications: Customer service experience and strong admin skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
BASELINE INFORMATION
- JOB TYPE: Permanent
- LOCATION: Brackley, Northamptonshire
- TYPE: Office-Based
- HOURS: 40 Hours per week
- REPORTING TO: Customer Service Manager
PURPOSE OF THE ROLE
The Key Accounts Administrator plays a vital role in delivering a world-class customer experience to our major national corporate clients. Working within a busy and growing team, you will liaise with high-profile customers and our franchise partners to ensure seamless service delivery, operational excellence, and consistently high standards of customer care.
KEY RESPONSIBILITIES
- Create, manage and maintain emergency and planned works orders
- Provide office-based account management support for key national accounts
- Administration of weekly remittances to franchisees
- Reconciliation of payments received into business solution
- Raising of statements to clients and delivering credit control function to Key Account clients
- Handle inbound and outbound calls professionally and efficiently
- Manage email correspondence with customers and franchisees
- Own the end-to-end management and resolution of complaints, identifying process improvement opportunities
- Book jobs and provide updates using bespoke CRM systems (both internal and customer systems)
- Resolve routine customer queries accurately and promptly
- Work collaboratively to grow national accounts by delivering customer excellence and identifying opportunities for additional services
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Experience in a customer-focused role (essential)
- Strong administrative experience (essential)
- Experience using CRM systems (beneficial)
- Credit control experience (beneficial)
SKILLS / KNOWLEDGE:
- Computer Literate (Microsoft Office)
- Customer focused approach with a professional and friendly telephone manner
- Ability to manage multiple tasks in a fast-paced environment
BEHAVIOURS
- Excellent communication skills
- Strong customer service focus
- Positive, proactive and can-do attitude
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Key Accounts Admin - Drain Doctor employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Admin - Drain Doctor
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Key Accounts Admin role. Highlight your customer service skills and any relevant experience that aligns with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Key Accounts Admin - Drain Doctor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Accounts Admin role. Highlight your customer service experience and any relevant administrative skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Drain Doctor and how your skills align with the job. Keep it friendly and professional, just like we do!
Show Off Your CRM Skills: If you've got experience with CRM systems, make sure to mention it! We love candidates who are tech-savvy and can handle our bespoke systems. It’ll give you an edge in the application process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Key Accounts Administrator role. Familiarise yourself with the responsibilities listed in the job description, such as managing emergency and planned works orders, and providing account management support. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've excelled in a customer-focused environment. Think about times when you resolved complaints or improved processes. This will highlight your ability to deliver a world-class customer experience, which is crucial for Drain Doctor.
✨Familiarise Yourself with CRM Systems
If you have experience using CRM systems, be ready to discuss it during the interview. If not, do a bit of research on common CRM tools and how they function. Being able to talk about how you would manage customer interactions and data will show that you're proactive and ready to hit the ground running.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities within Drain Doctor. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.