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For Companies At a Glance
- Tasks: Investigate and resolve drainage issues for homes and businesses while providing top-notch customer service.
- Company: Join Neighborly, the world's largest home service company with a family-oriented culture.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth in a dynamic environment.
- Other info: Be part of a supportive team that values inclusivity and personal development.
- Why this job: Make a real difference by solving problems and enhancing customers' homes every day.
- Qualifications: Experience in drainage or plumbing, strong communication skills, and a can-do attitude.
The predicted salary is between 30000 - 42000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry. In the 15 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff, gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands:
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Pimlico Plumbers London
- Greensleeves Lawn Care
Brand Info:
Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 locations, and forms a key brand within Neighborly, a values-guided world-leader of franchise brands focused on repairing, maintaining and enhancing customers’ homes and businesses.
PURPOSE OF THE ROLE
The Drainage Engineer is responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.
KEY RESPONSIBILITIES:
- Liaising with commercial and domestic customers on site.
- Customer service – engaging with customers in a professional manner.
- Investigating and diagnosing issues via site surveys.
- Advising customers as to solutions and implementing accordingly, this may include:
- Drain clearance
- De-scaling and root cutting
- Performing minor excavations and patch lining
- Preventative maintenance
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE/SKILLS/KNOWLEDGE:
- 1 year’s previous experience of working within the drainage sector.
- Ideally 1 year’s experience of plumbing.
- Technical expertise of drainage and related functions.
- Drainage tanker experience (preferred).
- Full clean UK driving license with flexibility to travel.
- CSCS card holder preferred.
- Able to use a mobile telephone (calls, photos, email and CRM Application etc.).
SKILLS / KNOWLEDGE:
- Background in drainage engineering.
- High-pressure water jetting (HPWJ) certification.
- Excellent verbal and written communication skills.
- A DBS check will be part of the on-boarding process.
- To be able to work to an on-call rota providing a 24 hr service.
BEHAVIOURS:
- Lead from the front in this hands-on role, enjoys working with and through people to deliver positive results.
- Positive, can-do attitude and ability to problem solve.
- Organised, goal orientated and willing to learn.
- Able to work on their own and enjoy working outside.
- Motivated.
- Customer centric.
INCLUSIVITY STATEMENT:
Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Drainage Engineer - Guildford employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Drainage Engineer - Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Neighborly and its brands. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you articulate your experience in drainage engineering and show off your problem-solving skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. It shows you care about the role and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Drainage Engineer - Guildford
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in the drainage sector. We want to see how your skills align with what we do at Drain Doctor, so don’t hold back on sharing relevant examples!
Tailor Your Application: Take a moment to tailor your application specifically for the Drainage Engineer role. Use keywords from the job description and show us how you can contribute to our team and brand values.
Be Professional: Remember, first impressions count! Present your application in a neat and professional manner. This reflects your attention to detail and commitment to customer service, which is key in our line of work.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Drainage Stuff
Make sure you brush up on your technical knowledge about drainage systems and plumbing. Be ready to discuss your previous experience in the sector, especially any hands-on work you've done with high-pressure water jetting or CCTV surveys. This will show that you're not just a talker but someone who knows their stuff.
✨Customer Service is Key
Since this role involves liaising with customers, think of examples where you've provided excellent customer service. Prepare to share how you’ve handled difficult situations or resolved issues for clients in the past. A positive, can-do attitude will go a long way!
✨Safety First!
Familiarise yourself with health and safety regulations relevant to the drainage industry. Be prepared to discuss how you would ensure compliance with project-specific risk assessments and method statements. Showing that you prioritise safety will impress your interviewers.
✨Show Your Problem-Solving Skills
Think of specific instances where you've had to diagnose and resolve issues on-site. Whether it was a tricky blockage or a customer complaint, be ready to explain your thought process and the steps you took to find a solution. This will highlight your ability to think on your feet and act decisively.