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For Companies At a Glance
- Tasks: Be the go-to person for customer support and admin tasks in a dynamic team.
- Company: Join a leading home services company with a strong reputation for growth.
- Benefits: Enjoy a competitive salary, supportive work environment, and career development opportunities.
- Why this job: Make a real difference by helping customers and supporting key accounts.
- Qualifications: Customer service and admin experience are essential; IT skills are a plus.
- Other info: Flexible, inclusive workplace with a focus on respect and teamwork.
The predicted salary is between 22000 - 30000 £ per year.
BASELINE INFORMATION
- JOB TITLE: Key Accounts Administrator
- JOB TYPE: Permanent
- LOCATION: Brackley, Northamptonshire
- TYPE: Office Based
- SALARY: £26,500
- HOURS: 40 hours per week
- REPORTING TO: Key Accounts Manager
Brand Info: Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.
PURPOSE OF THE ROLE
This role acts as the central point of contact for Regional Managers, Customers, and Franchisees, delivering high-quality administrative and customer support. You will also provide day-to-day assistance to the Key Accounts Manager to ensure smooth and efficient service delivery.
KEY RESPONSIBILITIES
- Create, organise and maintain job records.
- Handle inbound and outbound calls.
- Manage customer and franchisee correspondence.
- Resolve customer complaints.
- Oversee contract renewals.
- Manage quotation requests and purchase orders.
- Schedule and process invoices.
- Process and upload orders.
- Communicate with customers via phone and email regarding quotations, work orders, service updates and general queries.
- Liaise with accounts, tenders teams, and business development managers.
- Conduct credit control for key accounts.
- Manage customer portals.
- Carry out any other reasonable duties.
- Any other reasonable duty that falls within your capabilities.
EXPERIENCE/SKILLS/KNOWLEDGE
EXPERIENCE:
- Customer service experience - essential
- Administration experience - essential
- IT Literate (Microsoft Office)
- Experience with CRM systems - desirable
- Credit Control experience - desirable
SKILLS / KNOWLEDGE:
- Strong customer focus with a professional, friendly telephone manner
- Excellent attention to detail
- Able to work independently and collaboratively
- Strong written and verbal communication skills
- Solid administrative and organisation skills
BEHAVIOURS
- Positive, proactive, adaptable
- Flexible approach to work
- Self-motivated and well-organised
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Key Accounts Administrator in Brackley employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Administrator in Brackley
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your communication skills! Whether it’s over the phone or face-to-face, being clear and confident can make all the difference. Role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Key Accounts Administrator in Brackley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Accounts Administrator role. Highlight your customer service and administration experience, as these are essential for us. Use keywords from the job description to show you’re a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Be clear, concise, and friendly in your language – we love a good chat!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Key Accounts Administrator role. Familiarise yourself with the key responsibilities like managing customer correspondence and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role requires a strong customer focus, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will highlight your suitability for the role.
✨Brush Up on Your IT Skills
As the job mentions the need for IT literacy, especially with Microsoft Office and CRM systems, make sure you're comfortable discussing your experience with these tools. If you have any specific examples of how you've used them to improve efficiency or organisation, bring those up during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask the interviewer. Inquire about the team dynamics, the challenges faced by the Key Accounts Manager, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.