At a Glance
- Tasks: Support customer service operations and ensure a premium experience for customers and franchisees.
- Company: Join Neighborly, a leading home services company with a strong growth reputation.
- Benefits: Full-time role with opportunities for career development in a supportive environment.
- Other info: Inclusive workplace committed to equal opportunities and personal growth.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Customer service experience and IT skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Location: Brackley
Job Type: Permanent
Type: Office-Based
Hours: 40 hours per week
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives.
Our Brands:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Greensleeves Lawn Care: Greensleeves are one of the UK’s largest lawn treatment providers delivering high quality, affordable lawn care services to gardens across the UK.
Reports To: Brand Leader
Purpose of the Role: Working in a small team, based in our head office, your primary responsibility will be to assist with the smooth running of the day-to-day requirements in the Customer Service department. Utilising your customer service skills to ensure that customers, franchisees and lawn managers have a positive experience when they contact us, ensuring a premium service.
Key Responsibilities:
- Monitor and support a network of corporate branches.
- Provide daily telephone support to Lawn Managers.
- Liaise with suppliers/franchisees/customers both written and verbally.
- Provide appropriate support to the franchise network as required.
- Handle process and track incoming orders alongside suppliers and franchisees as required.
- Deal with existing customers and direct their calls appropriately.
- Take, record, and distribute accurately new enquiries via telephone and email.
- Reschedule missed work.
- Maximise sales opportunities by regular customer communication, both written and verbal.
- Minimise overdue and outstanding invoices.
- Report progress of corporate branches.
- Any other reasonable duty that falls within your capabilities.
Experience/Skills/Knowledge:
- Proven track record of customer service
- IT literate (Microsoft Office)
Skills / Knowledge:
- Customer focused approach with a professional and friendly telephone manner
- Good attention to detail
- Ability to work on own initiative and as part of a dedicated team
Behaviours:
- Open & Clear Communication
- Adaptable & Willing to Learn
- Resilient
- Team Player
- Customer Focused
- Organised
- Self-Motivated & Hardworking
Inclusivity Statement: Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Customer Service Administrator in Brackley employer: Pimlico Plumbers Ltd
At Neighborly, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in Brackley. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles while delivering exceptional customer service. With a focus on inclusivity and respect, we create a positive environment where every employee can contribute meaningfully to our mission of providing top-notch home services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Brackley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Neighborly and its brands. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations that might come up in the role. This will show your potential employer that you're ready to jump in and tackle challenges head-on.
✨Tip Number 3
Be yourself! During interviews, let your personality shine through. They’re looking for someone who fits into their team, so don’t be afraid to show your friendly and professional side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Neighborly family.
We think you need these skills to ace Customer Service Administrator in Brackley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in joining our team!
Show Off Your Communication Skills:Since this role involves a lot of communication, both written and verbal, make sure your application reflects your ability to communicate clearly and professionally. Use concise language and check for any typos or errors before hitting send!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our friendly team at Greensleeves.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled customer inquiries or complaints in the past. This will show that you understand the importance of a customer-focused approach.
✨Familiarise Yourself with the Company
Take some time to research Neighborly and its brands, especially Greensleeves Lawn Care. Understanding their services and values will help you tailor your answers and demonstrate your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about the team dynamics or customer service strategies.
✨Demonstrate Team Spirit
As a Customer Service Administrator, you'll be part of a small team. Highlight your ability to work collaboratively and adapt to different situations. Share examples of how you've contributed to team success in previous roles.
