At a Glance
- Tasks: Drive growth and support franchisees in achieving their business goals.
- Company: Join a global leader in home services with a family-run ethos.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by empowering franchise owners to succeed.
- Qualifications: Experience in business development and strong analytical skills required.
The predicted salary is between 45000 - 50000 € per year.
BASELINE INFORMATION
- JOB TYPE: Field-Based, Permanent
- OPERATING LOCATION: Northern England
- SALARY: £45,000-£50,000 (Depending on experience)
- HOURS: 40 Hours per week
- REPORTING TO: Managing Director/Brand Leader
ABOUT US
Neighborly began over 40 years ago in the United States as a small family-run business. Today, it has grown into a global leader in home services. Since arriving in the UK in 2010 as Neighbourly, the business has focused on acquiring and developing premium franchise brands across the home services sector. Over the past 15 years, Neighbourly UK has demonstrated strong and consistent growth, now representing more than 330 locations across six brands and supporting over 4,000 frontline operatives. We are recognised for our commitment to investment, franchisee development, and long-term success.
Brand Info:
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
PURPOSE OF THE ROLE
As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network. You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they operate in line with the business model, achieve financial targets, and continuously improve performance.
KEY OUTCOMES
- Profitable, high-performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs, and insight to drive decision-making
KEY RESPONSIBILITIES
- Franchise Performance & Growth
- Analyse Franchisee businesses with a strong focus on profit, margin, and efficiency
- Partner with Franchisees to develop and deliver robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set, review, and support sales, growth, and customer service standards
- Financial & Commercial Insight
- Build and review financial models, P&Ls, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision‐making
- Prepare reports for Senior Management highlighting trends, risks, and opportunities
- Franchise Development & Onboarding
- Support new Franchisees through training, launch, and early development
- Oversee setup activities including vehicles, uniforms, stationery, and systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
- Leadership & Coaching
- Coach, mentor, and motivate Franchise Business Owners to maximise performance
- Provide best practice guidance to Franchisees and the wider BDM team
- Collaborate closely with colleagues across Marketing, Finance, and Operations
- Support and contribute to continuous improvement initiatives across the network
- Systems, Standards & Governance
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in‐house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Positively promote company policies and ways of working
- Strategic Projects & Brand Partnership
- Partner closely with the Brand Leader to support the development and delivery of strategic initiatives within the franchise network
- Translate brand and strategic objectives into practical, scalable actions for Franchisees and the wider Business Development team
- Provide operational insight and commercial challenge to strategic projects, identifying risks, opportunities, and implementation considerations
- Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded within the region and across the network
- Support the rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model
- Best Practice & Continuous Improvement
- Champion a continuous improvement mindset across the franchise network and the Business Development team
- Identify, develop, and share best practice to drive performance, efficiency, and customer outcomes
- Regularly review Franchisee performance to identify trends, capability gaps, and improvement opportunities
- Lead by example in adopting and promoting data-led decision making and performance insight
- Encourage innovation while ensuring alignment with company standards, brand values, and governance requirements
- Any other reasonable duty that falls within your capabilities
EXPERIENCE/SKILLS/KNOWLEDGE
- Experience:
- Proven experience in Business Development, Sales or Commercial Leadership
- Strong background in business planning, data analysis and performance management
- Demonstrable P&L and commercial acumen
- Experience working cross-functionally (Marketing, Finance, Operations)
- Right to work in the UK with a full UK driving licence
- Experience working within a franchise environment (desirable)
- Skills/Competencies:
- Strategic thinker with strong commercial judgement
- Analytical, influencer and negotiator
- Strong problem-solver who acts quickly and decisively
- Able to manage multiple priorities in a fast-paced environment
INCLUSIVITY STATEMENT
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.
Business Development Manager in Brackley employer: Pimlico Plumbers Ltd
At Neighborly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring that our Business Development Managers thrive in their roles while contributing to the success of our franchise network. Located in Brackley, Northamptonshire, you will be part of a supportive team that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager in Brackley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Business Development Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in business development. When you get the chance to chat with potential employers, share these stories to demonstrate how you can drive growth and profitability.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Neighbourly, and express your interest in working with them. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or mentors. Focus on common questions for Business Development Managers and be ready to discuss how you can help franchisees achieve their goals. Confidence is key!
We think you need these skills to ace Business Development Manager in Brackley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Development Manager role. Highlight your experience in business planning, data analysis, and performance management. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our franchise network's growth. Keep it engaging and relevant to the job description.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive growth and profitability. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Numbers
As a Business Development Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators (KPIs) and be ready to discuss how you've used data analysis to drive growth in previous roles.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your strategic thinking skills. Think about times when you’ve developed business plans or identified opportunities for improvement. Be ready to explain your thought process and the outcomes of your strategies.
✨Build Rapport with Franchisees
Since this role involves working closely with Franchise Business Owners, practice how you would build relationships. Share experiences where you’ve successfully collaborated with others, and think about how you can support franchisees in achieving their goals.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss challenges you've faced in business development and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can act quickly and decisively in a fast-paced environment.
