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- Tasks: Engage with customers and convert enquiries into bookings while coordinating service calls.
- Company: Join the UK's largest independent servicing company with a family-oriented culture.
- Benefits: Enjoy 31 days holiday, birthday off, gym access, and employee support programmes.
- Other info: Flexible shifts available in a vibrant call centre environment.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Sales experience, strong communication skills, and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
Neighborly was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010, Neighborly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.
In the 14 years that Neighborly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands and over 4,000 frontline staff, gaining a strong reputation for investment and franchisee development consistently growing year-on-year.
Our Brands:
- Pimlico Plumbers London
- Drain Doctor
- Bright & Beautiful
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Purpose of Role:
The Booking Coordinator role is a crucial part in our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend client’s properties and is key to excellent service management.
Key Responsibilities:
- Proactively engage with customers to understand their needs and convert these interactions into booked services.
- Schedule and organise service calls, utilising sales skills to upsell or cross-sell services that meet the customers’ requirements.
- Communicate effectively with field engineers (franchisees), ensuring they are briefed in readiness for customer visits.
- Record bookings accurately on our bespoke CRM to ensure field engineers (franchisees) have clear guidance in relation to the customer’s issue.
- Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.
Shifts Available:
8-hour shifts - flexible rotational shift patterns, including mandatory alternate weekend work.
What You Will Bring:
- Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.
- The ideal candidate will have a proven track record of converting enquiries into tangible sales.
- Exceptional communication skills, essential for building rapport with our client base.
- Ability to multitask and navigate various communication channels in a high-energy setting.
- Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico.
- Great attention to detail – ensuring information is collated and recorded accurately.
This role is a mix between the following:
- Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
- Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
- Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
Job Types: Full-time, Permanent
Benefits:
- 31 days annual holiday
- Birthday day off – after 12 months service
- Canteen
- On-site gym
- Employee Assistance Programme
- Life assurance
Booking Coordinator employer: Pimlico Plumbers Ltd
Contact Detail:
Pimlico Plumbers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Coordinator
✨Tip Number 1
Get to know the company! Research Neighbourly and its brands like Pimlico Plumbers. Understanding their values and services will help you tailor your approach during interviews.
✨Tip Number 2
Practice your sales pitch! Since the Booking Coordinator role is all about converting enquiries into bookings, be ready to showcase your sales skills in a friendly and engaging way.
✨Tip Number 3
Show off your communication skills! Whether it’s through phone or email, demonstrate how you can connect with customers and field engineers effectively. This is key to nailing the customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the company there.
We think you need these skills to ace Booking Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Booking Coordinator role. Highlight your sales experience and customer service skills, as these are key to what we’re looking for at Pimlico.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and engineers, it’s important to demonstrate your exceptional communication skills. Use clear and engaging language in your application to reflect this.
Be Detail-Oriented: Attention to detail is crucial for this position. Ensure that your application is free from errors and that all information is accurate. This will show us that you understand the importance of precision in our work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team at Pimlico.
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know Your Sales Techniques
Brush up on your sales skills before the interview. Be ready to discuss specific techniques you've used to convert enquiries into bookings. This role is all about effective communication and upselling, so having examples at hand will show you understand what it takes to succeed.
✨Understand Customer Service Excellence
Familiarise yourself with the principles of exceptional customer service. Think about how you can demonstrate empathy and professionalism in your interactions. Prepare to share experiences where you’ve gone above and beyond for a customer, as this will resonate well with the hiring team.
✨Get to Know the Company
Research Neighbourly and its brands, especially Pimlico Plumbers. Understanding their values and services will help you align your answers with what they’re looking for. Mentioning specific brands or initiatives during your interview can really impress the interviewers.
✨Practice Multitasking Scenarios
Since the role involves handling multiple communication channels, practice scenarios where you juggle tasks effectively. You might be asked how you would manage a busy call while also updating the CRM. Show that you can thrive in a high-energy environment by sharing relevant experiences.