At a Glance
- Tasks: Engage with customers and convert enquiries into bookings while coordinating service calls.
- Company: Join the UK's largest independent servicing company with a family-oriented culture.
- Benefits: Enjoy 31 days holiday, birthday off, gym access, and employee support programmes.
- Other info: Flexible shifts available in a vibrant call centre environment.
- Why this job: Be part of a dynamic team that values customer service and offers growth opportunities.
- Qualifications: Sales experience, strong communication skills, and attention to detail are essential.
The predicted salary is between 30000 - 42000 £ per year.
Booking Coordinator page is loaded## Booking Coordinatorlocations: Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR At Pimlico Plumbers, we're not just London's largest independent servicing and maintenance company, we're also leaders in driving sales through top-tier customer service. Since 1979, our growth has been fuelled by our commitment to excellence, both in the quality of our services and the effectiveness of our sales strategies. As part of the Neighbourly family, we now have even more resources and broader opportunities for career growth in the service industry.The Booking Coordinator role is a crucial part in our vibrant call centre in Lambeth. The position is at the forefront of converting customer enquiries into job bookings, utilising effective sales techniques. The role also coordinates our top tier engineers to attend client’s properties and is key to excellent service management.**Experience:**We are looking for someone with a proven track record of driving sales and meeting targets in a customer-centric environment; at least 1 year's experience of Sales and Customer Service. You will also demonstrate the ability to convert enquiries into successful bookings through strategic engagement and persuasive communication skills.**Key Responsibilities:*** Engage with customers to understand their needs and convert these interactions into booked services.* Schedule and organise service calls, utilising sales skills to upsell or cross-sell services, that meet the customers’ requirements.* Communicate effectively with franchisees, ensuring they are briefed in readiness for customer visits.* Record bookings accurately on our bespoke CRM to ensure franchisees have clear guidance in relation to the customer’s issue.* Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.**What You Will Bring:*** Good communication skills, essential for building rapport with our client base.* Ability to multitask and navigate various communication channels in a high-energy setting.* Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico. Clear understanding of first-class service and understanding the importance of customer engagement.* Great attention to detail – ensuring information is collated and recorded accurately.**This role is a mix between the following:*** **Sales:** Ensuring we are converting at a high level, looking for opportunities to assist customers.* **Customer Service:** Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.* **Administration:** Excellent attention to detail to make sure information gathered is accurately recorded.**Shifts Available:*** 8-hour shifts between the hours of 7am - 7pm. Mandatory alternate weekend work required.* 8-hour shifts between the hours of 12:30pm - 10:30pm. Mandatory alternate weekend work required.**Supplemental Pay:*** Various fun incentives based on sales performance.Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.In the 14 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.**Our Brands:*** Pimlico Plumbers London* Drain Doctor* Bright & Beautiful* Countrywide Grounds Maintenance* Dream Doors* Greensleeves Lawn CareBrand:PIM UK Pimlicolocations: Londontime type: Part timeposted on: Posted 2 Days Ago**Neighborly is a local network of home service brands that will connect you to very specific vetted local experts.** Our family of service professionals work with rigorous quality standards to repair, maintain, and enhance your home. Neighborly has been in operation since 1981. Since that time—when we started with just one brand—we’ve grown to a community of over 30 consumer brands focused on repairing, maintaining and enhancing customers’ homes and properties. Over 30 years later, 4,500 franchise owners in nine countries all over the globe now represent our service-based franchise company.
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Booking Coordinator in London employer: Pimlico Plumbers Ltd
At Neighborly, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Lambeth call centre where teamwork and customer service excellence are at the forefront. With comprehensive benefits including 31 days of annual holiday, a birthday day off, and access to an on-site gym, we prioritise employee well-being and growth. Join us to be part of a rapidly expanding family of brands that values your contributions and provides ample opportunities for career advancement in the home service industry.
Contact Details:
Pimlico Plumbers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Neighbourly and its brands. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your sales pitch! Since the Booking Coordinator role is all about converting enquiries into bookings, think of ways to showcase your sales skills. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate how you can engage with customers effectively. Use examples from past experiences where you’ve turned a tough situation into a positive outcome.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Booking Coordinator in London
Sales Acumen
Customer Engagement
Communication Skills
Multitasking
Technological Proficiency
Attention to Detail
CRM Management
Empathy
Professionalism
Service Coordination
Problem-Solving Skills
Time Management
Organisational Skills
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Booking Coordinator role. Highlight your sales experience and customer service skills, as these are key to what we’re looking for at Pimlico.
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and engineers, it’s important to demonstrate your exceptional communication skills. Use clear and engaging language in your application to reflect this.
Be Detail-Oriented:Attention to detail is crucial for this position. Ensure that your application is free from typos and errors, and that all information is accurately presented. This shows us you can handle the responsibilities of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pimlico Plumbers Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Neighborly and its brands. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Sales Skills
Since the Booking Coordinator role heavily relies on sales techniques, prepare examples from your past experiences where you've successfully converted enquiries into bookings. Be ready to discuss how you can apply those skills to upsell or cross-sell services at Pimlico.
✨Practice Effective Communication
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to demonstrate your ability to handle various interactions professionally and empathetically.
✨Highlight Your Attention to Detail
Given the importance of accurate record-keeping in this position, be prepared to discuss how you ensure precision in your work. Share specific examples of how your attention to detail has positively impacted your previous roles, especially in fast-paced environments.
