At a Glance
- Tasks: Engage with customers and convert enquiries into booked services in a vibrant call centre.
- Company: Join Pimlico Plumbers, London's largest independent servicing and maintenance company.
- Benefits: Competitive pay with performance incentives and a dynamic work environment.
- Other info: Flexible shifts with opportunities for growth in a high-energy setting.
- Why this job: Make a real impact by delivering excellent service and building customer relationships.
- Qualifications: 1 year of sales and customer service experience with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Pimlico Plumbers, we are London’s largest independent servicing and maintenance company, and we are looking for a Booking Coordinator to work in our vibrant call centre in Lambeth. The role is at the forefront of converting customer enquiries into job bookings and coordinating our top‑tier engineers to deliver excellent service.
Key Responsibilities
- Engage with customers to understand their needs and convert these interactions into booked services.
- Schedule and organise service calls, utilising sales skills to upsell or cross‑sell services that meet the customers’ requirements.
- Communicate effectively with franchisees, ensuring they are briefed for customer visits.
- Record bookings accurately on our bespoke CRM to provide clear guidance for franchisees.
- Handle customer interactions via phone, email, and chat, managing them professionally and empathetically to maximise the customer experience.
What You Will Bring
- Good communication skills for building rapport with our client base.
- Ability to multitask and navigate various communication channels in a high‑energy setting.
- Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico.
- Clear understanding of first‑class service and the importance of customer engagement.
- Great attention to detail to ensure accurate record‑keeping.
Experience and Skills
- At least 1 year of experience in sales and customer service with a proven track record of driving sales and meeting targets.
- Ability to convert enquiries into successful bookings through strategic engagement and persuasive communication.
Shifts and Hours
- 8‑hour shifts between 7am – 7pm (mandatory alternate weekend work required).
- 8‑hour shifts between 12:30pm – 10:30pm (mandatory alternate weekend work required).
Supplemental Pay
Various incentives based on sales performance.
Booking Coordinator in City of Westminster employer: Pimlico Plumbers Limited
At Pimlico Plumbers, we pride ourselves on being London's largest independent servicing and maintenance company, offering a dynamic work environment in our Lambeth call centre. As a Booking Coordinator, you'll enjoy a supportive culture that values employee growth, with opportunities for sales incentives and professional development while contributing to our mission of delivering exceptional customer service. Join us to be part of a team that thrives on collaboration and excellence, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator in City of Westminster
✨Tip Number 1
Get to know the company! Research Pimlico Plumbers and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers, role-play different scenarios with friends or family. This will boost your confidence and help you handle various customer interactions smoothly.
✨Tip Number 3
Show off your sales skills! Think of ways you can upsell or cross-sell services during your interview. Prepare examples from your past experiences where you successfully converted enquiries into bookings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team at Pimlico Plumbers.
We think you need these skills to ace Booking Coordinator in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about engaging with customers, make sure your application highlights your communication skills. Use examples from your past experiences to show how you’ve built rapport and handled customer interactions effectively.
Be Detail-Oriented:Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of accurate record-keeping.
Demonstrate Your Sales Savvy:We want to see how you can convert enquiries into bookings! Share specific instances where you’ve successfully upsold or cross-sold services. This will help us understand your sales approach and how you can contribute to our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pimlico Plumbers Limited
✨Know the Company Inside Out
Before your interview, take some time to research Pimlico Plumbers. Understand their services, values, and what sets them apart in the industry. This knowledge will help you engage with the interviewer and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Booking Coordinator, effective communication is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to build rapport and handle customer interactions professionally.
✨Demonstrate Your Multitasking Abilities
In a vibrant call centre environment, multitasking is essential. Think of instances where you've juggled multiple tasks or managed various communication channels simultaneously. Be ready to discuss how you prioritised tasks and maintained accuracy under pressure.
✨Highlight Your Sales Experience
Since the role involves converting enquiries into bookings, be prepared to talk about your sales experience. Share specific examples of how you've upsold or cross-sold services in previous roles, and how you met or exceeded sales targets. This will show that you have the skills needed to drive performance at Pimlico.
