At a Glance
- Tasks: Engage with customers and convert enquiries into booked services.
- Company: Join London’s largest independent servicing and maintenance company.
- Benefits: Incentives based on sales performance and a vibrant work environment.
- Other info: Dynamic call centre atmosphere with opportunities for growth.
- Why this job: Be at the forefront of customer service and make a real impact.
- Qualifications: 1 year in sales/customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
At Pimlico Plumbers, we are London’s largest independent servicing and maintenance company, and we are looking for a Booking Coordinator to work in our vibrant call centre in Lambeth. The role is at the forefront of converting customer enquiries into job bookings and coordinating our top‑tier engineers to deliver excellent service.
Key Responsibilities
- Engage with customers to understand their needs and convert these interactions into booked services.
- Schedule and organise service calls, utilising sales skills to upsell or cross‑sell services that meet the customers’ requirements.
- Communicate effectively with franchisees, ensuring they are briefed for customer visits.
- Record bookings accurately on our bespoke CRM to provide clear guidance for franchisees.
- Handle customer interactions via phone, email, and chat, managing them professionally and empathetically to maximise the customer experience.
What You Will Bring
- Good communication skills for building rapport with our client base.
- Ability to multitask and navigate various communication channels in a high‑energy setting.
- Technological proficiency to efficiently manage customer data and track prior bookings with Pimlico.
- Clear understanding of first‑class service and the importance of customer engagement.
- Great attention to detail to ensure accurate record‑keeping.
Experience and Skills
- At least 1 year of experience in sales and customer service with a proven track record of driving sales and meeting targets.
- Ability to convert enquiries into successful bookings through strategic engagement and persuasive communication.
Shifts and Hours
- 8‑hour shifts between 7am – 7pm (mandatory alternate weekend work required).
- 8‑hour shifts between 12:30pm – 10:30pm (mandatory alternate weekend work required).
Supplemental Pay
- Various incentives based on sales performance.
Booking Coordinator employer: Pimlico Plumbers Limited
At Pimlico Plumbers, we pride ourselves on being London's largest independent servicing and maintenance company, offering a dynamic work environment in our Lambeth call centre. Our vibrant culture fosters collaboration and growth, providing employees with ample opportunities for professional development and performance-based incentives. Join us to be part of a team that values exceptional customer service and rewards your contributions in a supportive and energetic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pimlico Plumbers. Understand their values and what makes them tick. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice your communication skills! Since the role is all about engaging with customers, try role-playing different scenarios with a friend. This will help you feel more confident when it comes to converting enquiries into bookings.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and be ready to discuss how you've used technology in past roles. Being able to demonstrate your proficiency will give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Booking Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about engaging with customers, make sure your application highlights your communication skills. Use examples that demonstrate how you've built rapport and handled customer interactions in the past.
Be Detail-Oriented:Attention to detail is key for this position. When filling out your application, double-check for any typos or errors. Show us that you can keep things organised and accurate, just like you would in the role!
Highlight Your Sales Experience:We want to see your sales prowess! Make sure to include specific achievements or targets you've met in previous roles. This will help us understand how you can convert enquiries into bookings effectively.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our vibrant team!
How to prepare for a job interview at Pimlico Plumbers Limited
✨Know the Company Inside Out
Before your interview, take some time to research Pimlico Plumbers. Understand their services, values, and what sets them apart in the industry. This knowledge will help you engage with the interviewer and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Booking Coordinator, effective communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you’ve turned enquiries into bookings or resolved issues, and be ready to share these stories during your interview.
✨Demonstrate Your Multitasking Ability
In a vibrant call centre environment, multitasking is essential. Be prepared to discuss how you manage multiple tasks simultaneously. You might even want to practice answering common interview questions while timing yourself to simulate the fast-paced nature of the job.
✨Highlight Your Attention to Detail
Accurate record-keeping is crucial for this role. Bring up specific instances where your attention to detail made a difference, whether it was in previous jobs or projects. This will reassure the interviewer that you can handle the responsibilities of managing customer data effectively.
