Job Title: Customer Service Analyst – IT Service Desk Location: Oldbury Job Type: Full-time - 6 Months Initially Working Pattern: Hybrid – 2 days office-based, 3 days from home Start Date: ASAP We are recruiting a Customer Service Analyst to join a well-established IT Service Desk team initially for a 6 month period but with a strong chance of renewal. This is a customer service role in a technical environment. Previous IT experience is not essential – the focus is on strong communication skills, organisation, and a professional approach to service delivery. You will be supporting users with day-to-day IT queries, managing cases through a ticketing system, and working within defined service processes. Key Responsibilities Providing first-line support to internal and external users Managing cases through a ticketing system in line with SLAs Handling user queries from initial contact through to resolution Maintaining accurate system records and documentation Escalating issues where appropriate and ensuring timely follow-up Managing IT stock and asset records Working collaboratively with wider IT teams (Infrastructure, Security, PMO) About You Previous experience in customer service, service desk, helpdesk or similar Strong written and verbal communication skills Comfortable working in a structured, process-driven environment Experience working to SLAs, KPIs or performance targets Good attention to detail and organisation Professional, reliable, and team-oriented Comfortable using IT systems and learning new tools Technical (desirable, not essential) MacOS and iOS Microsoft and Google environments ITSM / ticketing systems Active Directory, MDM or endpoint tools What's on offer Hybrid working (2 days office, 3 days from home) Structured training and onboarding Supportive and professional team environment Opportunity to develop a career within IT If you are a customer-focused professional looking to move into a technical environment with long-term progression, we would welcome your application. Apply today for immediate consideration. AMRT1_UKTJ
Customer Service Analyst – IT Service Desk in Oldbury employer: Pimlico Banks Recruitment
Join a dynamic and established organisation in Birmingham as an Infrastructure & Network Engineer, where you will be part of a highly skilled IT Infrastructure team. The company fosters a collaborative work culture that prioritises employee growth through hands-on experience with cutting-edge technologies, offering opportunities for professional development and advancement. With a focus on networking and Linux server environments, this role provides a unique chance to work on diverse projects while enjoying the benefits of a supportive workplace that values innovation and teamwork.
