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- Tasks: Handle customer queries and process orders in a supportive team.
- Company: Join a friendly team in a busy, hybrid work environment.
- Benefits: Initial 3-month contract with potential for permanent role and hybrid working.
- Why this job: Make a real difference in customer service while growing your skills.
- Qualifications: Experience in customer service and confidence using CRM systems.
- Other info: Immediate start available in a close-knit team.
The predicted salary is between 500 - 1500 £ per month.
Location: Daventry
Job Type: Contract (3 months) with a good chance of permanent
Working Pattern: Hybrid - 4 days office-based, 1 day from home
Start Date: Immediate start available
We are recruiting a Customer Service Advisor to join a small, friendly team in a busy but supportive customer service environment. This is not a large call centre. You will be part of a close-knit team, handling customer queries, processing orders, and working with a CRM system to deliver a high standard of service.
Key Responsibilities
- Handling inbound customer calls and email enquiries
- Processing customer orders accurately using a CRM system
- Managing customer queries from initial contact through to resolution
- Updating CRM records and customer information with a high level of accuracy
- Learning detailed product knowledge to confidently support customers
- Working closely with colleagues to ensure smooth day-to-day operations
About You
- Previous experience in customer service, call centre, or order processing
- Confident using a CRM system or similar customer databases
- Comfortable handling customer calls and queries
- Strong attention to detail and accuracy
- Willing to learn and retain detailed product information
- Positive, reliable, and team-oriented
What's on offer
- Initial 3-month contract
- Genuine opportunity to go permanent
- Hybrid working (4 days in the office, 1 from home)
- Supportive, friendly team environment
- Immediate start available
If you're available now, or at short notice and looking for a customer service role with long-term potential, we'd love to hear from you. Apply today for immediate consideration.
Customer Service Advisor in Daventry employer: Pimlico Banks Recruitment
Contact Detail:
Pimlico Banks Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Daventry
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. This will boost your confidence and prepare you for those real-life challenges during the job.
✨Tip Number 3
Show off your CRM skills! If you've used a similar system before, be ready to discuss your experience. Highlighting your tech-savviness can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Advisor in Daventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our friendly team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the role and how your previous experiences make you a great fit for our close-knit team.
Show Off Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate candidates who take pride in their work!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Pimlico Banks Recruitment
✨Know Your Stuff
Make sure you brush up on the products and services offered by the company. Being able to confidently discuss their offerings will show that you're genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common customer service scenarios and how you would handle them. This could include dealing with difficult customers or processing orders. The more you practice, the more comfortable you'll feel during the interview.
✨Show Off Your CRM Skills
Since the role involves using a CRM system, be ready to talk about your experience with similar systems. If you can, give specific examples of how you've used these tools to improve customer interactions or streamline processes.
✨Be a Team Player
Emphasise your ability to work well in a team. Share examples of how you've collaborated with colleagues in the past to resolve customer issues or improve service delivery. This will highlight your fit for their close-knit team environment.
